Category Archives: Book Trade Ramblings

Living Oasis: Expansion Plans or Chinese Whispers? More Questions than Answers

IT SEEMS AN OBLIQUE WAY to announce your plans for world domination, but according to an advertisement placed in last week’s Church of England Newspaper, that appears to be the way forward for Living Oasis:

Project Manager: Nationwide Christian Trust

We currently have 19 sites in the UK and this will increase by a minimum of 20 sites each year.

The Nationwide Christian Trust’s aim is to provide a Christian presence on our High Streets. Our shops will be selling Christian books, coffee, giftware and provide space for community initiatives.

We are seeking to appoint a project manager preferably with experience in the retail industry. We currently have 19 sites in the UK and this will increase by a minimum of 20 sites each year. We are seeking to move most of these shops to new locations on the High Street and therefore the person selected will be co-ordinating the opening of new shops throughout the UK. This is a full time position with attractive salary and car.

Given that plans for the Croydon store have apparently been placed on hold, aiming to grow the business “by a minimum of 20 sites each year” seems a tad overambitious and begs the question of whether the ad is a casualty of Chinese Whispers: should it not rather state “We currently have 19 sites in the UK and this will increase to a minimum of 20 sites this year”?

If, on the other hand, the plan is indeed to expand operations “by a minimum of 20 sites each year” then important questions need to be asked both by anyone considering applying for the post and by the wider trade — what, for instance, is Living Oasis’ view of the wider trade? Is the plan to reach out into towns where there is not already a Christian presence on the high street — or to establish branches of Living Oasis in direct competition with existing Christian bookshops? To plant or to supplant?

Living Oasis statements both online and in print seem to suggest that many Christian bookshops already trading have simply failed by retaining “a very narrow focus … on Christian books and resources”:

Part of the Problem
Up until now, many of the struggling Christian bookshops have retained a very narrow focus, namely they have simply focussed on Christian books and resources, and hereby the predominance of customers have been Christians. This has greatly reduced their viability on the High Street because no matter how attractive the shop front, and no matter how well laid out the stock is, the fact remains, there is little reason why people would chose to go in.

It’s a view that simply isn’t borne out by the evidence, however, as this review of the former Wesley Owen Manchester testifies:

There I was, wandering round Deansgate, nosing into stores which might sell gifts suitable for my friends and family, when I spotted this lovely little bookshop and café. But as you might notice from the photos (apart from the one I took of the hidden little sign that says ‘Formerly Christian World’), you would not know, as I did not, that this is in fact a religious shop. My first clue was when I flounced in and took in my surroundings. Where were the Clarkson tomes, the Barbara Windsor bios, the crime thrillers, the self-help books? They were absent, well, aside from self-help books – there were plenty of those, albeit with a Christian flavour…

… But Wesley Owen? Well, I really want to know why they don’t seem more proud of the fact that they are a Christian bookshop. Is it to draw people in? And in that case, why would they feel that their religious status would put people off? I think that’s such a shame if it is indeed the case, because what Wesley Owen reminds me of is not the darker side of religion which myself and my father experienced in our young lives, it reminds me of primary school, when faith was used as a means to teach children to treat one another equally, to explain empathy and to instigate a sense of belonging. You walk into Wesley Owen and no matter your beliefs, you don’t feel like anything is being pushed upon you or shoved down your throat…

Without doubt there are some Christian bookshops with an especially narrow focus (see the reviews posted by Mr Charmley to get a feel for the variety of Christian bookshops out there) but as a sweeping generalisation, it simply isn’t true: the vast majority of Christian bookshops aim to serve as wide a marketplace as their remit permits, and the ideas being put forward by Living Oasis such as incorporating a café or offering use of premises to local churches/parachurch organisations outside of normal opening hours are nothing new.

Last but not least, I personally remain mystified by what appears to be a contrary vision: to provide a Christian presence on the high street whilst simultaneously “de-Christianising” the shop windows. Which is it to be? Undercover evangelism or an identifiable Christian presence?

I have invited Andy Twilley to clarify and am awaiting his response…

Woolworths, Waterstone’s and Religious Publishing: A Waste of Shelf Space?

UNLIKE WOOLWORTHS UK, Woolworths South Africa (a completely separate company) are still going strong, but recently decided to drop religious magazines as part of a business review. The decision sparked outrage amongst Christian customers, with lots of angry comments and counter-comments on the Woolworths SA facebook wall, which led to a rapid reinstatement of the withdrawn titles. Read all about it:

Closer to home, however, it’s Martin Latham at Waterstone’s, Canterbury, who thinks religious publishing is history:

I’m sorry, Pope, but your visit did nothing for my bottom line. I am looking at unsold piles of papal pap, publishers’ poop. You didn’t even do a walkabout in Canterbury and sample mushy peas at the Turkish chippy near the cathedral. Perhaps if the Pontiff had appeared on “Jonathan Ross” to promote Jesus of Nazareth (his 22nd book) it would not be selling for 96p online. And although our own Rowan Williams is more charming than the “I-vill-ask-ze-questions” Bavarian, the archbishop’s famously abstruse works sell badly too.

The whole Reformation battle has come down to the Unacceptable pursuing the Impenetrable. Even Christ-specific shops flounder. SPCK has gone and the St Paul’s Catholic chain only survives by not paying business rates, and using unpaid nuns at the tills.

He continues in similar vein to the bitter end — The God delusion — but is he right? Have religious publications seen their day, or is it rather as “Christian publisher” observes in a comment, simply that Martin is “just not very good at selling them”? If that’s the case, if as most of us claim it’s more about mission than money — if we want to see Christian books available everywhere rather than only in our sector’s niche bookshops — what advice would you offer Martin to help him get over that hurdle? And what can we do to draw more non-Christians into our own shops — to get those books off of our shelves and into readers’ hands?

“… the weak link(s) in our industry is (and has always been) in the supply chain.”

SO WRITES PAUL IN CANADA at Christian Book Shop Talk, discussing the criteria by which retailers select their suppliers — but is he right? Paul is, of course, addressing Canada’s situation — but how similar is that to ours here in the UK?

Personally I am reluctant to place so much weight on supplier incompetence, although we have seen plenty of that, arrogance too, in recent years: I’ve seen far too much incompetence in terms of ill-informed or over-enthusiastic staff (both extremes are best avoided, methinks) in Christian bookshops themselves to be able to sit comfortably alongside Paul on this one.

Arguing that “we should all reconsider our priorities when deciding where to do our wholesale shopping”, Paul suggests that an important question being missed is:

  • Do they have good people?

In other words, are their staff intelligent, insightful people? Are they compassionate and understanding?

Often times the answer is “no,” although it often takes many months to find this out. Many of our suppliers simply did not do well in the hiring process. Many others don’t offer ongoing training.

…I believe in our industry we’re dealing with a number of “bests”

  • We have the greatest products by the finest authors and artists
  • We have great staff at the retail level in many of our stores
  • Our customers — a lot of them good ‘church people’ — represent the nicest people in our communities

No, the weak link(s) in our industry is (and has always been) in the supply chain.

When prayer is not enough: we need active co-operation

URC News, 03 Sep 2010: URC bookshop closes its doors

URC bookshop closes its doors

NEWS HAS EMERGED* that the URC Bookshop, which advertised widely for a new manager and assistant manager earlier this year, has now closed down, having quietly closed its doors on Friday September 3rd. This puts the number of Christian bookshops known to have ceased trading on the most recent trade Day of Prayer at two: two independents that essentially stood alone and died alone.

Standing alone is, of course, what independents do. It’s what they like to do, it’s what they’re good at; and given the fate of the SPCK Bookshops and the breakup of Wesley Owen, there’s no guarantee of security in being part of a chain either. Given the state of play at LST, my own former employers, there is no security in being part of a larger institution either if that institution is not committed to bookselling as an essential part of its ministry.

But whilst acknowledging all of these points, I still find myself wondering whether working more closely together — treating one another as partners in mission rather than as competing businesses — could have made the difference that might have saved both the Fareham Well and the URC Bookshop?

We’ve talked about being ‘Stronger Together — Weaker Apart’ (see Joy McIlroy’s report Christian Resources Together Retailers and Suppliers Retreat: A Bookseller’s Perspective if you need a reminder) but whilst we’re good at singing together on retreat, we are still learning how to dance together in reality.

Christian Marketplace, October 2010: BA CBG and PA CSG columns

Christian Marketplace, October 2010

There are signs of hope, however: it’s encouraging to see that the PA Christian Suppliers Group now has its own column in Christian Marketplace, p.17, just over the page from the BA Christian Booksellers Group column, p.15.

Although both groups exist as subgroups within their own separate, commercial organisations, Christian publishers/suppliers and Christian booksellers/retailers are at last beginning to unite under a missional flag. Commercial considerations are not being ignored yet we are finding our ‘common thread’ (to steal from Doug Ross’ column title, which falls neatly between the CBG and CSG pages).

I look forward to the day when we see these two groups fully working together, not only talking about one another in the pages of a magazine but offering a constructive joint trade commentary, actively co-operating in a regenerated trade in reality as well as on retreat.

If you read nothing else in October’s Christian Marketplace, read those two columns, listen to their call, and make sure you’re part of it. Don’t leave it to the point when there are so few of us left that we have no choice about working together…

* h/t John Duncan, 29/9/2010

Day of Prayer #3

Praying HandsTODAY, Friday 3rd September 2010, is our third Day of Prayer for the Christian book and retail trade, and there’s lots to be thankful for as well as to pray for. For details of meetings at various venues around the country, please see the facebook event page; but regardless of where you are — whether on your own or with others — please take some time out today to remember Christian authors, agents, booksellers and publishers in your prayers.

  • May each of us, from our different vantage points, come to understand that we are all in this ministry together, serving the same Lord and working for God’s Kingdom. May we never seek to gain unfair competitive advantage over one another but may we instead seek opportunities to support one another in love.

Please continue to pray especially for Mike Norbury as he comes to terms with the recent loss of his wife, Jackie. Mike writes:

Will you please thank all the (literally) hundreds of people in this great trade of ours who sent messages of prayer and condolence by card, letter, Facebook and e-mail. It was like being carried on a wonderful bed of feathers lifting me above what could have easily been a bed of nails.

My request for prayer now is that:

  1. I will be able, eventually, be able to come to terms with her leaving me at such a young age – just 48. Even though I know she’s in the loving arms of our Saviour and rejoicing with Him for eternity It is so hard.
  2. That God will continue to put His loving arms around us all as we get used to life without Jackie, especially her family in Bolton (and a sister in the USA) who are heartbroken.
  3. That the good work He started through Jackie will continue – already her testimony is changing lives.

Let’s also pray for:

  • Living Oasis Croydon seeking suitable premises after losing the lease on the former Wesley Owen store to another company.
  • Shops and other businesses struggling to make ends meet. In particular, please pray for LST Books & Resources and my colleague Nick Aston as he prepares to take on responsibility for the shop after my departure on 16th Sept; and for me as I focus on developing UKCBD and this blog post-LST; and the poor unfortunates at Sainsbury’s, Biggleswade, who will be contending with my presence on a part-time basis as I seek financial stability.
  • Durham Cathedral Shop: the story is far from over as staff adjust to new working relationships. Please pray for the Cathedral authorities as they struggle to come to terms with their complicity in staff mistreatment; the tribunal process seeking justice and compensation; and the Brewer brothers as they continue to evade justice: may there be a fair outcome for all.
  • STL UK as they continue to rebuild trust with their trading partners at both ends of the supply chain: publishers, other suppliers and retailers alike; the former STL staff whose roles were made redundant, and the staff now working under a new regime.
  • All other businesses and individuals still struggling in the aftermath of Biblica’s withdrawal from the UK Christian trade last year; for Biblica themselves as they have yet to acknowledge or show signs of repentance for the damage done.
  • Eden.co.uk as their business continues to grow and they explore ideas for working creatively alongside the rest of us.
  • Hymns Ancient & Modern and St Andrew Press seeking a way forward for Church of Scotland publishing.

For more prayer points and a good overview of the current state of play in the Christian book trade, please see GLO Bookshop’s note, Day of Prayer for UK Christian Bookshops Friday 3rd September 2010

Let’s be thankful for:

There’s much more we could be offering prayer and praise for, of course: these are just a few things off the top of my head as I write this post: thank you for reading and thank you for praying.

Looking back:

Housekeeping: Page Rearrangements; and Why Subscribe?

IF YOU’RE OBSERVANT you may have noticed a couple of new/resurrected links in the menu bar across the top of each page:

  • Publishers: new and, to be more precise, Publisher Profiles: a growing library of information from publishers telling us who they are and why. If you’re a Christian publisher who hasn’t been featured yet, you’ll probably be hearing from me soon, but if you’d like to get a head start, please feel free to get in touch
  • Trade Notes: resurrected, hopefully self-explanatory, but to clarify, it’s simply a place where you can leave (or find) notes about supplier address changes, new distribution arrangements, the appointment of new cleaning staff or the departure of a CEO: odd snippets of useful info that don’t necessarily warrant a blog post but are worth knowing about.

To make room for these, I’ve archived the Swap Shop page: it hasn’t seen much use recently, but it’s still available if anyone does want to avail themselves of it; and likewise the Wesley Owen pages, archived but still available.

Suggestions for new sections and/or features are always very welcome; and if at any point you lose track of where things are, please visit the Q&A page.

WHY UKCBD, AND WHY SUBSCRIBE?

UKCBD is a free online resource which exists to promote the Christian faith by providing a two-way service to the Christian community: an easy way for visitors to find their nearest Christian Bookshop, and an easy way for Christian Bookshops to develop their online presence.

My aim with UKCBD is to provide as comprehensive and up-to-date a guide to the UK’s Christian Bookshops as is humanly possible, with this blog running alongside the Directory as a forum for discussion, news, reviews and trade information.

Every shop listed is indexed by name and by location, and every shop whose entry has been updated during the last couple of years has its own dedicated page. Some are bare-bones entries, others are fully descriptive with contact details, opening times, shop logo and links to their own websites, facebook pages and twitter. I’d like to bring every entry up to date and up to the same standard, and your subscription will help to make this possible.

As well as helping to support the site’s ongoing development, however, subscribing shops benefit directly as follows:

  • Standard free entries are supported by Google and other advertising; subscriber entries are ad-free.
  • Subscriber entries can also include a shop photograph.
  • Subscriber entries will be prioritised for updates.
  • Subscribers are entitled to an @christianbookshops.org.uk email address.

And the cost of that subscription? £10 per year.

UKCBD exists to support you in your ministry as a Christian bookshop: and UKCBD in turn needs your support: we are stronger together, weaker apart. If you are in a position to do so, please donate or subscribe now via PayPal.

Thank you.

Day of Prayer Update and Reminder

Praying HandsTHANKS to Andrew Lacey of GLO Bookshop, Motherwell, for his timely reminder over the weekend that our next Day of Prayer is looming closer: Friday 3rd September 2010.

I’ve updated the page logo with the date (hi-res version here) and following Joy McIlroy’s example from last time, have set up a facebook event page: please feel free to post details of events and/or points for praise or prayer here, on the Day of Prayer page, or there as appropriate.

If you and/or your shop are not on facebook yet, why not take this opportunity to join or create a page, use it to connect with your customers and help spread the word? There are several Christian book trade groups you can get involved with:

twitter On twitter? Tweet it out!

Shout Out to Christian Authors

Are you a Christian author who has written about prayer? Then why not seize this opportunity to liaise with your local Christian bookshop, to support the shop and promote your book at the same time by offering to lead or co-ordinate a Day of Prayer event — to make it more than a prayer meeting by spending some time exploring and reflecting upon what prayer is all about?

A Personal Request

Thank you to everyone who has expressed concern over the current situation at LST as well as for my assistant, Nick, and myself as we face an uncertain future. Please continue to pray:

  • for us, for grace as we feel our way forward, both for ourselves and the shop;
  • for those at LST who have the unenviable task of implementing staff cuts;
  • for me, for wisdom as I seek the way forward for UKCBD and this blog.

Challenges and Changes: Your Help Needed

LST Books & Resources

LST Books & Resources

If you’re brave (or foolhardy) enough to follow my personal blog or my twitterstream then you’ll have already gathered that something’s afoot. To cut a long story short, my tenure as Bookshop Manager at London School of Theology is about to come to an end: on July 28th my assistant, Nick, and I were formally invited to volunteer for redundancy. We’re  now in a limbo situation that many of you will be all too familiar with: the ground has vanished from beneath our feet but somehow — like cartoon characters running off the edge of a cliff — we’re still standing there, waiting for gravity to kick in.

Rather than carry out a postmortem on the LST situation (I’ll have plenty of time for that during my notice period), today I’d like to explore a few thoughts on ways forward here: UKCBD and this blog are a free service, a project that I’ve pursued in my spare time, effectively subsidised by the fact that I’ve had full time paid employment and covering basic costs (such as domain registrations and web hosting) by revenue drawn in from Google advertising, a handful of (currently lapsed) trade sponsorships and commissions on affiliate web sales, primarily via Amazon and Eden.

The reason UKCBD exists is as stated on the About page:

UKCBD, the UK Christian Bookshops Directory, is an independent, voluntarily maintained project which exists to promote the Christian faith by providing a two-way resource to the Christian community: an easy way to find your nearest Christian Bookshop, and an easy way for Christian Bookshops to get online.

And this part of the site, the blog? From the Guest Posts page:

The aim of this blog is to provide a place for Christian booksellers, authors, publishers, suppliers and their customers — in short, anyone with an interest in Christian books and music — to exchange ideas, news and views, discuss the latest reviews and generally get more interactive.

On balance, I think that purpose and those aims are being fairly well fulfilled — but I’ve often said I’d love to have more time to develop things further: now it seems that I am to receive that gift. The challenge is whether I can afford to invest that time in the project, whether or not it can generate an income — and this is where I need your help, please:

  • Will you consider becoming — along similar lines to those we’ve seen with Illuminate, Shrewsbury — a non-profit shareholder in UKCBD?
  • If you’re a retailer, will you consider subscribing to the site: say £10 per year to support the project and guarantee that your entry is reviewed and updated annually?
  • If you’re a publisher or trade supplier, will you consider sponsoring the site? The current trade sponsorships, as mentioned above, have lapsed and I plan to follow those up within the next week or so, but new partners from within the trade would be very welcome.

At the moment these are tentative suggestions for a way forward both for the site as a service to the trade and for me personally — following in the spirit of this year’s trade mantra, Stronger Together, Weaker Apart. Other suggestions are more than welcome: if you’d like to discuss any of these ideas, put forward your own or make a proposal, please get in touch or, of course, leave a comment.

My thanks to everyone who has already been in touch expressing concern for Nick, myself and the future of the LST Bookshop: your prayers and support are very much appreciated.

Shack Attack: and now it’s all gone wrong…

The Shack THE SHACK has now gone from multi-million copy bestseller to multi-million dollar legal-disaster-in-progress as its original author and publishers have gone from being best buddies to opponents bickering over royalties. Very sad.

Full story in the LA Times, The flak over ‘The Shack’, and some helpful reflections for wannabe writers from Steve Laube of The Steve Laube Agency, The Shack Gets Sued: when it comes to splitting the proceeds, a handshake is not enough, even amongst Christians.

h/t Liz Babbs for the Steve Laube link.

Reports and Reflections Elsewhere

STL UK: Goodbye Crown Books, Hello Retail Partnership

Back in January, John Gaines asked:

I presume that Woking as a franchise will be able to go back to being an Indie. But what is happening to the Crown Retailers? Does anyone know if that scheme will continue?

The good news is that Woking’s former Wesley Owen franchise has indeed rebranded as an indie— Origin Christian Books & Media — and if their facebook and twitter presence are anything to go by, they seem to be doing well (although a few more twitter followers might encourage them).

Crown Books Now Closed

Crown Books Now Closed

As far as I’m aware, however, nothing more has been stated publicly about the Crown Books partnership: it seems to have been allowed to quietly fade away. If you go there today all you’ll find is a simple holding page with a message to say that orders placed before the end of May will be fulfilled subject to stock availability: otherwise it’s a case of watch this space and — commendably — a note saying “To purchase Christian products, please visit your local Christian retailer.”

Update, Aug 11, 2010:
My thanks to STL for following up on my suggestion for a pointer to UKCBD: much appreciated.

Even better, if I may offer a suggestion, a link to the UK Christian Bookshops Directory might help those who don’t know where to find their local Christian retailer. Anyone wishing to link is very welcome to lift code for text links, buttons or banners from the UKCBD Link to Us page: please let me know if you do this — I’ll gladly reciprocate where appropriate.

So what happened the Crown Books scheme? After consultations with the scheme’s members, the new STL realised that it simply wasn’t working to the benefit of both parties: a new scheme was needed that all retailers could be a part of; and that scheme is the recently launched STL Distribution Retail Partner programme.

STL Retail Partnership Programme

STL Retail Partnership Programme (pdf, 766kb)

Most Christian retailers should have received full details of the new programme: if not, you can download the brochure here (pdf, 766kb). STL describe the programme as offering:

  • Consolidated ordering, supply (one order, one delivery, one invoice)
  • Broad Promotional Programme
  • Regular Stock Re-fresh
  • Preferential trading terms
  • Stock Management (Synergi)
  • Personnel support (From the STL Distribution team)

Personally I remain unconvinced by the “one order, one delivery, one invoice” mantra: desirable as that may be, given (for example) IVP’s reluctance to sign up to a wholesale agreement with STL and the ongoing limited availability of much product beyond the more pop-level evangelical range, it still feels a long way off for me at LST.

STL tell me they’ve had an encouraging response so far. How has it been for you? Have you joined? If not, why not? Whether you wish to comment here or offer feedback to STL privately, the more feedback we can give them, the better they can fine-tune the programme to ensure that it does meet our needs. The old has gone, the new has come and we are indeed Stronger Together, Weaker Apart. My personal thanks to the team at STL for all their efforts to work with us in our ministry.