Category Archives: Church Resources

CTS – Are they actively working against physical bookshops?

Further to the post earlier this week on the situation from CTS in regards to the low trade discount more worrying news has been highlighted for the wider trades attention.

Comments posted by John Gaines of Footprints first raised the issue:

Shall we all apply to become Parish Distributors?
Then we would get 25%!!
So they will give Joe Public, who register as Parish Distributors, 15% more discount than retailers.
Come on CTS, we do not run our shops to become worldly rich, but serve our Lord. Why are you trying so hard to hurt Christian Booksellers in the UK?

and then followed up by Stephen Mosling of St Pauls:

… depending which combination of Altar Missals they purchase, they stand to get in excess of 12% discount. Therefore, parishes are getting a better deal than the trade. Thankfully, we have a number of very loyal customers who are purchasing thier Missals through us (in the full knowledge that they will receive no discount – and the reason for us not being able to give it) for which we are very grateful. They simply refuse to deal directly with CTS.

Not only was Fergal’s comment patronising in the extreme (as one retailer put it, we should “be satisfied with crumbs from the Master’s table”), if CTS is giving them 25% on the ancilliary materials, it shows no intention on their part to support the trade in any shape or form.

Pope Benedict wrote in his Encyclical Letter “Caritas in veritate”:
“Once profit becomes the exclusive goal, if it is produced by improper means and without the common good as its ultimate end, it risks destroying wealth and creating poverty.”

it would certainly seem to appear that CTS are not only not working with Bookshops in a favourable way but actually actively working against them. This really is a sad state of affairs and tarnishes the illusion of any sort of support of Christian Bookselling through physical shops across the UK – Today The Book Depository was still showing a 25% discount off an item claimed to be a non-negotiable 10% to the bookshop trade in the UK.

The sad thing is this worrying situation is just the short end of the long tail it would seem, as became apparent when the MPH hymn book situation was also raised by Andrew Lacey of Glo Bookshops earlier this week. One really begins to wonder when some of the publishing companies, be they books or other, are going to actually come out, be honest and actually admit that they no longer see the physical bookshops as a partner and instead see them merely as competition in the pursuit of  of profit.

I would again call on all publishers and suppliers to head over to the Christian Retailing facebook page and read the suppliers pledge, to look at the words and think long and hard on what it means to work together, to be stronger together as was once proposed.

This especially at a time when the the PA and IPG have started to work together to oppose the Amazon takeover of The Book Depository and  according to The Bookseller are:

Going further, Mollet said more should be done to investigate the fairness of the market share internet-only retailers have in comparison to physical bookshops. He said: “Whatever the decision in this particular case, we feel it is high time that competition authorities took a closer interest in the developments of the book retail market”

Though the particular situations we are discussing here do not totally revolve around internet only retailers the ethics at the heart of the situation surely remains the same and is something that must be questioned by any that espouse to believe in fairness, right doing and integrity I would propose.

Concerns rise as Trade Terms situation crosses denominational boundaries.

In a comment under the post on the low discount to trade from CTS on the new Altar Missals a concerning trend has been found, highlighted and raised – one that crosses denominational boundaries and publishing houses and is perhaps of even more concern than the very low discount being given from CTS.

Andrew Lacey of Glo Bookshop posted:

A further addition to the Church Hymnary pot….

It seems that the new ‘Singing the Faith’ Methodist Hymn book, shortly to be distributed by Hymns Ancient & Modern for the Methodist Publishing House, will also not be available with any trade discount either! Apparently there is an introductory discount of approx 15% being offered direct to churches & online, but there will be no further discount AT ALL provided to Bookshops.

https://secure2.cyberware.co.uk/~cb537/acatalog/Singing_the_Faith.html

(just as an aside, note that customers cards will be charged NOW, rather than when the goods are despatched in SEPTEMBER- anyone tried that with a retail customer recently? What response did you get?!

A very helpful lady at MPH apologetically explained to me that no decision had yet been taken on any trade discount after the introductory offer expired in December 2011. This, of course, follows the pretty meagre discounts that were offered by HA&M on the Church of Scotland Hymnary 4th edition- although, in fairness to HA&M, they did help us once so we could match advertised prices.

It is hugely frustrating that these captive markets are effectively being creamed off by publishers, and bookshops are being very efficiently sidelined. Especially when we are the people who often do the work for the customer in making phone calls and trawling the web- and the only people who will benefit is the publisher.

It will also be interesting to see whether the Methodist Hymn Book turns up on the Book Depository lists at even larger disounts in due course……..

This is, as Andrew has said, deeply concerning as it effectively shows that bookshops are not only being sidelined but actively excluded from being in a position to serve their local communities and supply them – communities that in many cases want to support their local bookshops and that the local bookshops have spent years working alongside them through changes of all types and in every day times as well – to see the publishing houses of these institutions and those chosen to represent them now seemingly actively sidelining these shops is  more than a deeply concerning issue and brings so many questions to bear – not least what has happened to the trade at large and how can we actively and corporately resolve this troubling trend and crisis.

This at a time when US based Christian Retailing Magazine have on their Facebook Page put out a call for Suppliers to sign up to the Supplier Pledge alongside Christian Retailers signing up to the Retailers Pledge posted of earlier.

The pledge reads:

I have been called to be part of extending God’s kingdom through the creation of Christian products that can change lives. While this calling means that I want to see these resources distributed as widely as possible, I believe that I enjoy a unique partnership in this endeavor with Christian retailers. Independent, church and other Christian retail stores are community lighthouses that share my ministry goal. I believe in the ministry of Christian retailers and want to work with and support them as much as possible. I will seek to honor my Lord in my business with the efforts of my hands, my heart, my staff and my commitment to His Word. I love Christian products and I thank God for my calling.

So far Caritas Music Publishing has signed up – maybe it’s time we actively call on all our UK Suppliers and Publishing Houses to also make a public commitment of support for the Christian Retailers trying to so hard to support them and the local Christian communities they actively work alongside of.

More Upset over the Restrictive Trade Terms on the New Catholic Altar Missals from CTS

FURTHER UPSET over the very low discount being offered to Christian Bookshops by the Catholic Truth Society on the New Altar Missals that all Catholic Churches will soon require was again raised when Internet Bookseller, The Book Depository, was seen to be offering the Missals at 25% off – an offer no other bookshop could seemingly match.

Stephen Moseling, Operations Co-ordinator for St Pauls Bookshops was quick to raise the issue with Mr Fergal Martin, the Society’s General Secretary, on behalf of all concerned booksellers.

Dear Fergal,

I am disappointed that you have not had the courtesy to reply to my email of 24th May, in which I expressed my dissatisfaction that you were not willing to meet with the signatories of the open letter sent to you to even discuss the discount policy of the CTS on the forthcoming Altar Missals. I understand that the other signatories to our original letter have received no further communication from you either.

What we have now seen on the website of The Book Depository http://www.bookdepository.co.uk/Altar-Missal/9781860827297 makes us even more aggrieved. The Book Depository are offering their online customers each of the three editions of the Altar Missal at a 25% discounted price, with free delivery.

As you well appreciate, an online retailer does not have the same level of overheads that a high street retailer does.

We understood the policy of the CTS was to offer a “non-negotiable” 10% discount to the trade. This unacceptable level of discount prohibits bookshops from stocking these books and thereby making them available to their customers.

In the light of what The Book Depository are offering, how can you now justify the discount policy of the CTS to bookshops?

Yours in Christ,

Stephen T Moseling
Operations Co-ordinator
ST PAULS by Westminster Cathedral
Morpeth Terrace
London
SW1P 1EP

The Book Depository has itself been in the news recently of course when it was announced last week that an agreement had been reached between themselves and Amazon that would see them come under the ownership of Amazon – thus giving market share indeed to Amazon here in the UK and also increasing Amazon’s reach into Australia and Europe.

Shout out from Christian Retailing mag: Sign the Christian Retailing Pledge!

Sign the Christian Retailing Pledge!

Sign the Christian Retailing Pledge!

CHRISTIAN RETAILING MAG has issued a shout out via facebook to the world’s Christian retailers to “sign the Christian Retailing Pledge and commit to the ministry of Christian resources”:

I believe in the power of Christian products to change lives. I believe I am called to be part of this ministry through Christian retailing. Times may have changed, but my calling has not. I believe that the body of Christ still needs strong Christian retailers. So I will not quit. I will not give up. I have faith. I will believe. I am willing to change to better meet the needs of my community, customers, employees and suppliers. I will help others to succeed. I will seek to honor my Lord in my business with the efforts of my hands, my heart, my staff, my store and my commitment to His Word. I love Christian retailing and I thank God for my calling.

If you’re up for it, head on over to facebook today and add your name to the list; and if, like me, you’re no longer a retailer yourself, head on over there and pledge your support as a customer — because without us as customers, the retailers’ pledges are in vain.

Mike Norbury retires from Kevin Mayhew: Reflections from Spain

Mike Norbury

Mike Norbury

CONGRATULATIONS to the one and only Mike Norbury as he rolls up his sleeves and relaxes in sunny Spain following his retirement from Kevin Mayhew Ltd — and what a day to retire: Mike’s 65th was May 21st 2011, the day the world ended and we were all left behind. Mike, however, has never been one to be left behind, so when he told me he’d retired, I invited him to offer us some reflections from his years in this turbulent trade… and if he was feeling brave, I suggested, perhaps he’d like to take a tentative look towards the future?

See below Mike’s ruminations for some brief notes about Kevin Mayhew accounts in the newly dawned post-Norbury era. That’s enough from me: over to Mike…

I HAD BEEN Sales Manager for a buying group that works into the newsagents and card shops industries but had been getting a lot of attack from “the management” especially when I refused to support a Hallowe’en promotion they were doing for one of our linked distributors. I was looking elsewhere and, having applied for various positions and got nowhere, God prompted me to simply write a letter to this company in Exeter telling them my current situation. The answer to that was an invitation to see Steve Thornett at Christian Art which resulted in a job!

Following the merger between Christian Art and Kingsway and the redundancies that followed I spent a short time freelancing, but one evening received a phone call asking if I was interested in a full time job: the company was Kevin Mayhew Ltd and that was almost sixteen years ago. I think the trade was already starting to change at that time although perhaps we couldn’t see it. There had already been “warnings” from the USA about future trends but, as often happens, perhaps we ignored them.

The two most obvious changes which the trade has had to face (apart from changes of distribution) have been the move in music away from CDs towards downloads and the decline in the purchasing of books from bookshops. The former has been partially addressed by companies allowing retailers to link to their downloads and sell them through their websites (as Kevin Mayhew does), but this is an area that requires very careful marketing and promotion. The latter, that of book purchasing, is far more complex.

I remember going into a store in East Anglia and being told that we were selling hymn books direct through Amazon cheaper than that retailer could purchase them through us; a quick investigation found that we had not — and incidentally still haven’t — given Amazon trade terms: the hymn books could have only got onto Amazon via one source, a Carlisle source. Later Amazon dealings became more open as they advertised the sources as part of their marketing.

So the growth of Amazon has certainly had an effect, but I believe that there is a greater one: whereas there has certainly been a decline in books aimed at the more traditional denominations, the decline in more evangelical/charismatic has, to me, been more apparent. The truth, backed up several years ago by a survey of ministers done in Derby, is that as the church’s evangelical side is growing — thus recent increases in numbers attending church rather than the previous decades of decline — so too very important elements have meant a decline in reading. As an example, in the church I attend, out of a membership of about 250, I am the sixth or seventh eldest. The vast majority are younger families with children and jobs. Also we tend to be a church where people are involved in ministry, not only within our congregation but “Go ye into the world…” with Christians Against Poverty, Street Pastors, Healing On The Streets, Schools Ministry, Community Cafe, Feeding The Roofless, etc. etc., all ministries which not only take us into the highways and byways but — at long last — have straddled the denominational divides that have previously restricted the one church of Christ being “seen” in the community, bringing brothers and sisters in Christ together representing and reflecting Jesus outside the confines of our buildings.

Talking to fellow Street Pastors, the majority admit that they now read far less than they used to because they are spending more time in ministry and, as part of that, in prayer – either in groups or by themselves.

I have often felt that everything we sell in our shops is a “luxury” rather than a necessity. When I have mentioned this to customers, almost all have said straightaway, “Apart from the Bible, of course!” Then we start reflecting on how many Bibles each of us has in our homes already!

This is, of course, a simplification of the situation. It would take a book or a ridiculously long and tedious report to put down all the facts and incidents that have changed our trade during the last twenty years or so — and another to look into the future. However our emphasis needs to be better focused: the expansion of the Kingdom. After all, that’s the only reason we’re here, isn’t it?

Below are three actions that I think are very positive actions to develop trade in shops, most of which have previously been mooted from time to time:

Re-address the stock balance in the shops: if books and CDs are declining, what is increasing? Answer: Better quality gifts and greetings cards. I am so delighted that Kevin Mayhew Ltd decided just prior to the recession to develop these areas.

Talk to the churches: hold once a year meetings for some of them; hold schools/junior church evenings; take the pastors/ministers/priests out for a coffee every so often and talk to them about THEIR needs and how you can help them.

Introduce other products and services: do you have areas in your shop where you could sell products which would attract Joe Public in off the street? Our trade does tend to be a bit exclusive. I remember one of my first visits to Northampton and seeing that Joe Storey had completely filled one window with gift wrapping paper at a silly price — people were coming into the shop to buy it and suddenly finding cards, CDs and children’s books they were also buying. In North Wales one shop is also the main stationery outlet for their town whilst another sells maps, tourism books, children’s books and secular cards as well as having a snack bar and internet café, which draw in both locals and visitors. Many have poo-pooed the Living Oasis concept of having a quality coffee shop at the front of the store, but what an excellent way of bringing people in to find what else we have to offer! What else could we do? What else are we doing already that others may like to copy? Is your local Post Office closing: could you invest in developing an area in your store to take it? (Might sound extreme but you never know).

OK, that’s enough of my ramblings as I intend to write neither a book nor a report!!!

Last Saturday was my 65th birthday and I have no doubt whatsoever that God made it clear that I was to officially retire from fulltime work on that day — OK, I know all the jokes about Christians never retire and that I’ll be far busier once I do!! — but after a year in which I lost my lovely wife, Jackie, very suddenly from illness, it is obvious I need a bit of a rest. Thus I am writing this near Mazarrón in Spain, having a well-earned break.

Oh yes, I shall be at the High Leigh event next month and you will see me at other events as the company has asked me to help them in that way, and I’m sure there will be other ways in which I will be involved. Nevertheless this will give me time to rest, reflect, pray and seek — with emphasis on the rest at the moment! — and see what God’s plans are for me in the future, while I’m still young enough to fulfill them! I got a message from friends in Bedford who are both turing 65 within these few weeks which said, “Welcome to the OAP club.” My reply was very simply, “I have no problem with the P but what’s this about OA?”

It has been my privilege and pleasure to have served God full time in this amazing Christian Distribution Industry. Visits to shops have developed into an extension of church, a wonderful church without walls that crossed the differences of denomination and stream. To have true friends — fellow worshippers — spread across these islands from Jan in Orkney to Julie in Jersey and from Padraig in Cork to Graham on Lindisfarne is an amazing thing! Thank you to all of you for your support, friendship, love and prayers over the years. I pray that you will each be guided by God in the direction that He has in mind for your respective shops. Bless you.

After Mike…

Mike’s position with Kevin Mayhew was Retail Trade Manager. Mark Lee takes over Mike’s accounts in the Midlands, North, Scotland and Ireland; Malcolm Corden takes over his key accounts in the south.

A new Sales Manager, Nicola Bullivant, has also been appointed, taking over from Tim Messinger who has left to develop his own events management business.

CBC/CRE: If you can’t be there, follow the event stream #CBC09 #CRE09

CBC09

CBC09

This year’s Christian Booksellers Convention (May 12th – 15th 2009) combines with CRE (Christian Resources Exhibition) to explore the theme “Breaking the Mould – Embracing the Challenges of Change”. Can a trade show and a consumer show truly work side by side? One way to find out: be there!

But if you can’t be there, this year — for the first time in CBC’s history — you’ll still be able to follow some of what’s happening and join in live behind-the-scenes conversations via twitter.

To the best of my knowledge there is no ‘official’ CBC or CRE twitter presence, but as an increasing number of us embrace the challenge of this particular change, anyone can follow: either via twitter search (where you’ll find the odd post from the Craft Brewers Convention mixed in for good measure: they’re using the same hashtag) or via this tinker event stream, fed from twitter but with the Craft Brewers filtered out (just wish it was that easy to filter out another type of Brewer!!).

Tuesday’s Programme at CBC includes, amongst other things, Krish Kandiah from the Evangelical Alliance giving a keynote talk (whatever that is: I don’t think Krish knows either) at 2pm followed by a series of seminars and workshops and, to finish the day off, a Banquet and Awards Evening where the winners of this year’s CBC Awards will be revealed.

For those who are around during the day, I look forward to meeting and tweeting. Unfortunately I won’t be around for the evening: any fellow twitterers attending, I’m relying on you to tweet the results out, please!

Small Group Resources

Where do you turn and what do you recommend when someone asks for help choosing resources for their small group? There’s a plethora of material out there, and so much of it seems to be much of a muchness: read a Bible passage, read some introductory notes to set the context, ask and answer half-a-dozen blindingly obvious questions that simply reflect what you’ve just read… stretch and yawn… comfortable armchairs with cosy Christians falling asleep in them because there’s no challenge to stir them into action…

Today I’d like to introduce some small group resources that I think break the mould. There are others, of course: these are simply a few that stand out and have been featured in the Small Group Resources  pages of the UKCBD Reviews Section. The first two series have links with London School of Theology (LST), and I make no apology for that: LST is far more than an educational institution for its own students, it’s a resource centre for the entire church. I invite you to consider these, just some of the resources that have emerged from LST in recent years… and to post your own suggestions below.

Deeper Encounter Study SeriesScripture Union’s Deeper Encounter Study Series — written by John Wilks, Director of Open Learning at LST — was launched with the four volumes shown on the right in 2006. Each volume includes an audio CD and photocopiable worksheets. Originally priced at £12.99 per volume, the price has now dropped to a much more affordable £4.99.

Dianne Tidball — at the time of writing her review minister at North Bushey Free Church but now a Regional Minister for the East Midlands Baptist Association — commented:

John Wilks is stimulating and provocative and yet there is a pastoral concern to build people up and encourage them even when the teaching of the Bible is demanding and makes us only too aware of our weaknesses. There is a breadth to the illustrations used – from classical music and literary allusions to Star Trek and other films.

Next up I’d like to highlight the Christian Life &… Series, a DVD/Video series produced by LST’s own Productions Department, LBC Productions. The first title, Christian Life & Work, was produced some years ago but is still in demand and widely appreciated for its insights into what it means to be a Christian in the workplace. Normally priced at £25, it’s now featured in Scripture Union’s ‘Church Resources 2008′ catalogue at £20.

Christian Life & Why it Makes Sense

Clem Jackson reviewed Christian Life & Why It Makes Sense in Christian Marketplace magazine last year, describing it as “One of the best teaching/training resources for ordinary church members I’ve seen.”

Other titles include Christian Life & the Bible and Christian Life & Global Mission: all have been well received — follow the links through for more information, reviews and video excerpts.

Entering the School of Your ExperienceFor any groups wanting to move to a level beyond Bible studies I’d wholeheartedly recommend the Bridges to Contemplative Living with Thomas Merton series. The aim of the series is to lead participants “on a journey toward personal spiritual transformation and a more contemplative and peace-filled life” and I dare say that anyone taking the plunge will indeed find that transformation taking place. I reviewed the first volume, Entering the School of Your Experience last year:

In a marketplace flooded with Bible study materials, this series stands out as a radical alternative, a much-needed and valuable opportunity to focus on spiritual formation — not, it must be said, in any disconnected sense of spirituality but firmly rooted in reality. Merton’s writings, we’re told, “take people into deep places within themselves and offer insights into the paradoxes of life. They wrestle with how to be contemplative in a world of action” (p.8).

This is by no means a comprehensive round-up: as I said earlier, please do feel free to post your own ideas and suggestions below…