Cross-posted from SPCK/SSG News, Notes & Info. Matt Wardman reports, and concludes with a number of questions about some of the loose ends left hanging in this long-running saga — to which I’ve added another and to which you, gentle reader, may wish to add your own, either in the comments here or on the original post

Durham Cathedral Shop Employees win Redundancy Payout

This news is very much of the ‘we were tipped into a swamp and lost nearly everything, but we escaped the alligators with our lives after each losing half a leg’ variety, but the staff at Durham Cathedral Shop have — 4 years after the saga to which SPCK/SSG News, Notes & Info is devoted kicked off  —received some more good news. It has been ruled that when the staff of the Durham Cathedral Shop were thrown out of their jobs in January 2010, it constituted redundancy and unfair dismissal.

Since Mark and Phil Brewer have done a vanishing trick after running the business into the ground (don’t forget that Phil Brewer used the shop to fund his Trotter-Trading Yellow private aeroplane, and that hundreds of thousands of pounds simply went missing), the Judge rules that payment can be made from State funds.

I should also say that this decision was by a previous shop management, and the shop — and particularly the staff — deserve full support.

Employment Tribunal Report

An Employment Tribunal held on Wednesday 24th August 2011 in Newcastle, and this is a report of the proceedings.

A sorry tale which has been going on for some time has now come to this.”

The opening comment by Mr Jim Shepherd, Employment Judge, at the Employment Tribunal held on Wednesday 24th August 2011 in Newcastle, between the claimants, the staff of the Durham Cathedral Shop, and the Durham Cathedral Shop Management Company and the Secretary of State for Business Innovation and Skills.

The start of the tale was on 22nd January 2010, when the staff of the Durham Cathedral Shop were all dismissed. The shop was one of the 23 SPCK Bookshops taken over in 2006 by the St Stephen the Great Charitable Trust run by American brothers, Mark and Phil Brewer. In 2008 the Durham shop’s management transferred to the Durham Cathedral Shop Management Company, a new company set up by the Brewer brothers. By January 2010 Durham was the only shop remaining under their control, and was a poor shadow of the flagship shop it had been in SPCK days. Phil Brewer contacted the staff and said the company had financial difficulties and he needed to talk to the Cathedral Chapter. On 22nd January 2010 the staff were summoned by the Chapter Clerk, following his discussion with Phil Brewer, and were told the shop was to close immediately. The staff received no written notice of dismissal, were not consulted in accordance with UK employment law and did not receive wages due to them, severance payment nor redundancy payment.

The staff were represented by Sara Devennie, of Beecham & Peacock, Newcastle solicitors, who were instructed by the trade union USDAW, of which all the staff are members. Beecham & Peacock received no fee for this work as part of their on-going commitment to a number of trade unions to fight for the rights of workers.

The Tribunal were presented with the detailed and complicated facts of the case, and ruled that it was unfair dismissal and redundancy. The Secretary of State’s office had investigated the solvency of the Durham Cathedral Shop Management Company and stated it was not insolvent and was still registered as a company, with the registered trading address as the Durham Cathedral Shop. However, the Tribunal Judge stated he felt it unlikely that any money would be forthcoming from the USA.

By ruling that redundancy had occurred, the Judge legalised the claim for state redundancy payments to be made by the Secretary of State. Payments of between £2,000 and £11,000 were awarded to the staff.

The Durham Cathedral Shop, under the management of Durham Cathedral, re-opened on 1st March 2010, and all of the former staff have been re-employed by Durham Cathedral.

That is excellent news, and congratulations go especially to the one member of staff who persevered with the claim. Perhaps ways can now finally be found to look forward at Durham.

Remaining Questions

There are still some very serious questions around the whole SPCK saga, which I hope will be addressed somehow.

The Brewers still deserve to be brought to book for offences committed throughout the last several years. These include the magically vanishing funds from Durham Cathedral Shop mentioned above.

But there is also the small matter of money specifically given for the support of Christian Bookselling in Newcastle, and placed in a separate fund after the sale of the Bible House Bookshop, which seems to have been misappropriated during the time of Management by the Brewer Brothers. Specifically, monies were allocated for improvements to the premises of SPCK Newcastle which – as far as we are aware – were never done. The sum involved was 5 figures.

Questions around the Governance of SPCK itself, and decisions made.

And the whole question of who is going to learn which lessons from this whole Godawful Mess, and whether they actually have been learned?

Stand Up SPCK Up

To Matt’s questions I would add: what of the Durham Cathedral and Chapter’s culpability and liability? Collusion with the Brewers in continuing to allow them to trade, failure to evict them, and — by far the worst blot in their copybook — an abysmal failure in their duty of care towards workers on their premises…

Reports Elsewhere…


CLC Updates: London and Leicester

London: CLC are relocating in central London, from Holborn Viaduct to Ave Maria Lane (photos below), just a stone’s throw from St Paul’s Cathedral. The Holborn Viaduct lease still has some time to run so they are currently trading from both locations, with the Holborn store focusing on remainders and Book Aid:

CLC Bookshop
3-4 Ave Maria Lane (nr Ludgate Hill)
LONDON EC4M 7AQ
020 7248 2356
Opening times: Mon – Weds, Fri & Sat, 10.00am – 5.30pm; Thurs, 10.00am – 7.30pm

CLC Bookshop
26-30 Holborn Viaduct
LONDON EC1A 2AQ
020 7353 2677
Opening times: Mon -Fri, 10.00am – 5.00pm

Phil Burnham, CLC National Director, explains:

From the little I know about them, commercial leases are a pain to negotiate, a pain to sign off and a pain when they end. The middle bit isn’t always a smooth ride either. The economic downturn had converted the area around us into a wasteland on Holborn Viaduct, right in the City, and had accelerated the decline in our sales. Many have lost their jobs, firms have relocated or downsized and there just wasn’t the footfall past our shop that there used to be. So, what to do when our 20 year lease would expire in June 2012? After much prayer and heart-searching, the CLC Trustees had to decide: take out a new lease in the same location if we were offered it, find an alternative location in central London or move out to the suburbs…? In the end it was decided that we should do everything we could to retain our ministry in central London and secure premises now rather than wait longer and suffer the uncertainty of trying to find somewhere suitable. Yes, we are still covering costs on Holborn Viaduct, thank the Lord, but knowing there is so much potential out there and you’re not reaching it is demoralising over time. So, in faith the Trustees decided we should go for it, take the plunge and trust the Lord for sufficient sales in both locations to cover our costs.

Until such time as our lease expires or we are released from it by the landlord (please, Lord), we have two shops in central London. A sort of CLC Inverness situation where we continue with two leases (think back to March) but on a bigger scale…

After a frantic scramble, long hours by our very committed staff and volunteers and countless hitches (not all of our making) the stores opened to the public on Tuesday 9th August. Our Holborn Viaduct store was closed for just two days while the stock was moved and then displayed; from its ground floor we are now selling remainders and Book Aid materials. We were already selling Book Aid’s secondhand books on the lower-ground floor; they now have more space upstairs at ground level and in return provide someone every day to work in the shop. Existing shop staff provide the additional cover. The shop opens Monday to Friday only. Saturday long ago ceased being a busy day, which is amazing when you consider it used to be our busiest day of the week! Our valued customers, besides finding some bargains, are directed to the new location and this is less than a ten-minute walk away. Our prayer is that they will all make that journey, and use both stores!

For the third time in our history we are very near St Paul’s Cathedral. In fact, we are within 250 metres of the steps. It is already thrilling to see the difference in footfall, praise the Lord. We are just off Ludgate Hill in a short street called Ave Maria Lane and which becomes Warwick Lane (just next to Paternoster Square and Amen Corner!!!).

At the time of writing there are still some jobs unfinished. There have been complications with phone lines, computers… you name it. And there’s no shop sign yet. Those who know the Holborn Viaduct store won’t be surprised at this; we were not allowed to have a very visible sign there at all, which didn’t help things very much. But we have already made a good many people happy (those who work nearby particularly) and we look forward to welcoming customers old and new into our much smaller (but no less expensive) bookshop and providing them with the items they need. Likewise we hope to meet the spiritual needs of the tourists who abound in the area, both through sales and engaging with them in conversation as and when possible.

Manager Petra Nemansky says,

It is really great to see customers finding us already in the first few days, both “old” ones and also some new ones who are absolutely delighted that we are there for them. There is a huge amount of work ahead of us still but a very BIG thanks is due to all who have worked to make it possible thus far! That includes those behind the scenes in prayer – we really appreciate it!

CLC London: New premises at Ave Maria Lane (outside)

CLC London: New premises at Ave Maria Lane (outside)

CLC London: New premises at Ave Maria Lane (inside)

CLC London: New premises at Ave Maria Lane (inside)

Leicester: CLC Leicester is preparing to relocate from Belvoir Street to the former SPCK premises on Bishop Street, vacated earlier this year when Christian Resources Leicester moved to St Martin’s House in the Cathedral Square. More details to follow…


Farewell to Fools

Saddened to report another Christian bookshop closure: Fools, Upminster, has ceased trading:

Fools has now ceased trading...

Fools has now ceased trading...


BRF Job Vacancy: Guidelines Commissioning Editor

BRF Job Vacancy: Guidelines Commissioning Editor

Jobs at BRF and Eden

BRF are looking for a new commissioning editor for Guidelines, one of their range of daily devotionals. Could it be you? Closing date for applications, August 26th: full details.

Eden have a range of vacancies available, from Development Managers for specific departments (Children’s, Music & DVD, Bible & Bible Study and Christian Life) through Online Copywriters to Web Designers, with more opportunities coming up over the next year or so.

“Timing,” explains Gareth Mulholland, Eden’s founder and MD, “is not set in stone as we’d rather have the right person onboard” — but if you think your face might fit, the sooner you contact him, the better:  full details.


Roger Compton leaves TMD

Regular readers will have noted Andrew Jenkins’ indignant comments (Feedback, August 4, 2011) about Roger Compton’s recent departure from TMD in the latest round of redundancies. I invited TMD to clarify the situation. Pete Barnsley, TMD’s Marketing Director, explains:

Roger is a great guy and has worked for the organization for 12 years, initially working in Wesley Owen Wigmore Street before joining the sales team when an opportunity arose. He is well respected and liked both within the Company and amongst customers.

However the economic realities we are facing are impacting TM Distribution in much the same way as many others in our trade and we have had to make painful decision to secure the future of the organization. Job losses far from being a knee jerk reaction are only contemplated once other options have been tried (for example, attempts to increase sales through promotions and looking at other forms of cost saving).

The personal cost to the individual is not taken lightly. We have lost a number of posts across the company from folk working in the warehouse to senior managers, all areas have been affected.

We understand that Roger’s role is high profile in the trade and attracts a lot of attention, but in terms of why Roger; it is more to do with the location of the individuals within the sales team. If we have to cutback, and lose someone from the sales team then the territory where we could make adjustments and protect the service level to customer was Roger’s current territory. It is anticipated that tele-sales initiatives will be launched to complement visits from the Trust Media Sales Team on a less frequent basis within this territory. It is our intention to improve the frequency of contact and level of service to accounts as a consequence.

Roger has acted with understanding and dignity, as you would expect in the entire process and I really want to reiterate as we have been at pains to point out to all individuals affected, that these actions have been taken to secure the long term financial viability of the Company and should not be construed as a reflection on the contributions of any of those affected. We will miss Roger.

Roger Compton, you’re a rock: I salute you and take this opportunity to thank you for all your encouragement and support during my tenure as LST’s Bookshop Manager. May the Lord bless you, strengthen you, and make his way for you clear during these difficult times.


Social Media Update

Social media: it’s about much more than inciting teenagers to riot, and a few new kids have joined us on the block over the last month or so. Catch up with them here:

FM Bookshop in Edinburgh need some facebook love at facebook.com/pages/FM-Bookshop-Edinburgh/255825277767201 and are twittering @fmedinburgh.

The Mustard Seed, Kirkwall, celebrated their 14th anniversary on Monday August 8th: celebrate with them by hitting that ‘Like’ button at facebook.com/pages/The-Mustard-Seed-Bookshop/211128988910479.

Shepherds Bookshop in Newport, South Wales, are on facebook at facebook.com/ShepherdsChristianBookshop and twittering @ShepherdsNwpt.

SPCK are twittering @SPCKPublishing: tweets by their new Publicist, Holly Thompson, who I’m reliably informed is on standby to welcome us, answer queries and direct us to reviews, articles and author media, as well as entertain us with “her appalling Friday jokes(!)” — follow at your own risk!

Shout out in the comments if you’re twitbooking and haven’t received a mention…


Special Offers around the Shops

And finally, to whet the appetites of any readers who haven’t visited their local Christian bookshop recently, a couple of special offers…

Quench are offering £1 off every Hillsong CD plus a free CD with every Hillsong purchase. The freebie is a an eight-track compilation album from all the Hillsong groups including Chapel, Kids, Live and United: pop along to your nearest Quench shop and grab one while you can!

Wesley Owen are offering a 25% discount to IDEA Readers: download the July/August 2011 issue here and head for p.13 to get your discount voucher/code: valid in-store or online, expires August 31st.

Use them or lose them: being part of a chain is no guarantee of security for any shop in today’s economic climate; and if you, gentle reader, represent any other Christian bookshop, please feel free to post details of your latest deals in the comments here…

Don’t want to comment here? Join the conversation on facebook instead…

WE LIVE IN AN ERA OF CONTINUOUS CHANGE, it seems: some good, some hopeful, some odd, some sad. Not necessarily in that order: 

Bridge Books, Exeter, for sale

The Hopeful News: Bridge Books, Exeter, is for sale, advertised at businessesforsale.com: Christian Bookshop In Exeter For Sale. The business was launched in 2008 and was shortlisted for last year’s Christian Resources Together ‘Small Retailer of the Year’ award. I asked John Robertson, who owns the shop, about the sale. He replied:

Having reached my ‘sell by’ date (70+) we would be happy to ‘pass the baton’ to the next generation who can further develop this business and ministry. It’s always best to move on when things are going well – we’re still in growth, and would be happy to continue in a support role if that is appropriate alongside the new owner, who will need a sense of calling, vision and energy.

So, anyone out there looking for a challenge? John’s contact details may be found at www.bridgebookshop.co.uk: do give him a shout if you’re interested.

Christian Resources, Leicester, on the move

The Good News: Christian Resources, Leicester’s former SPCK Bookshop which broke free from the Brewers back in 2007 under the late Revd Peter Hebden’s leadership, is relocating to St Martin’s House in Leicester’s Cathedral Square. I invited the shop staff to tell us all about it:

Christian Resources is on the Move!

Alison pushing Janette as Christian Resources, Leicester, prepares to move!

Alison pushing Janette as Christian Resources, Leicester, prepares to move!

March 1st will see us opening up our new shop in St Martin’s House next to Leicester Cathedral. This is a move that’s been long envisioned, initially by Rev Peter Hebden who managed the shop in the SPCK years and beyond, until his death in November 2009. The Diocese of Leicester, along with Peter’s widow Cynthia, have run with this vision and now it is becoming a reality.

Christian Resources exists to communicate the Christian Faith, and our aim is to supply the resources and requisites needed for ministry and mission. What better location for the shop than in St Martin’s House, a building dedicated to Hospitality, Outreach and Service.

The Christian Resources Team is Janette, Alison, Karen and Maggie. We’re all excited about the opportunities this move will provide, and look to strengthen our links with the Diocese, as well as serve Christians of all denominations throughout Leicestershire and beyond.

The Bishop Street shop will close at 12.30 on Saturday 19th February, and we open for business in our new home at 9am on Tuesday March 1st.

Opening hours: 9am to 5pm, Monday to Friday; 9.30am to 4.30pm, Saturdays.

Our new address is:

St Martin’s House
7 Peacock Lane
Leicester LE1 5PZ

and our new telephone number will be 0116 2615222.

Our email address is still enquiries [AT] christianresourcesleicester.com [email address split to resist spambots - Ed] Please do come in and make yourselves known. A warm welcome will await you.

On a personal note I have to say that I’m very much looking forward to dropping in next time I’m in Leicester. St Martin’s House was once the home of the Alderman Newton’s Boys School, which I attended more years ago than I care to remember… ah, the nostalgia… (short video over on the SPCK/SSG News Blog of Pete Hobson, Project Manager, talking about the redevelopment: Good News in Leicester as Cathedral Square Relocation Plans are Confirmed).

Durham Cathedral (Book)shop downsizing?

The Odd News: Perhaps not so odd, really, given the state of the Christian marketplace these days, but somewhere between hopeful and sad, I fear. Plans are afoot to relocate the shop as part of the Cathedral’s Development Plan and the relocation will, I’m told, lead to a downsizing alongside an apparently decreased emphasis on books. It seems that this once proud theological bookshop is destined to become little more than another Cathedral gift and souvenir shop.

Needless to say this ‘development’ not only has ramifications for the staffing requirements but will also leave Durham without a Christian bookshop, let alone a theological one. Join the conversation: Durham Cathedral Bookshop: One door closes…

Updated 8.30pm, 15/02/2010
Closure reportedly expected by the end of this week, 19/02/2011.

Living Oasis, Aberdeen, closing down

The Sad News: Hot on the tail of losing the Inverness branch to CLC, Living Oasis have now removed the Aberdeen branch from their list of branch locations. I’m told that the shop officially closes at the end of this month, although it may happen much faster given the Inverness experience. The news has emerged in typical Living Oasis fashion, from other sources, Living Oasis themselves being as reticent as ever about communications…

I invited Andy Twilley to offer a statement and he has advised me that “where there is specific news to go into the public domain, be assured, I am always very happy to comment as and when appropriate” and that he “may have a comment to make…. not least on the very exciting developments which are occurring with Living Oasis.” (Andy’s ellipsis).

Well, I tried. If anyone else manages to get any more helpful information from the company, please do let me know or leave a comment. In the meantime, please pray for the staff, not only in Aberdeen and Inverness but elsewhere as they face a period of increasing uncertainty and/or excitement…

Less than two weeks after the post of SPCK/SSG Two Years On: Reflections and Responses and things are moving towards a conclusion of the SPCK/SSG Saga at Durham Cathedral Shop as the Staff there begin their Tribunal.

This action though seems not to just cover the past and prior management (if such word can be used with a straight face)  and owners, but it does include the current owners too as Durham Cathedral Trading LTD, Durham Cathdrals own trading arm, have also been cited in the Tribunal action with one of the members of staff making a claim for damages against them too, or so The Journal Newspaper reported yesterday.

For a fuller report head over to SPCK/SSG: News, Notes & Info


SPCK/SSG Two Years On: Reflections and Responses

Today, Saturday 26th June, 2010, marks the second anniversary of the SPCK/SSG blog. You’ll hear no trumpet fanfare, no roll of drums; and you’ll see no flags flying, no balloons, no fireworks to celebrate. But if you listen, carefully, you may well hear the sound of tears falling… yet listen more carefully still and you might just hear the sound of a baby crying.

Because out of the anguish and distress through which that blog was birthed, new life has emerged, new bookshops — perhaps even new ways of being bookshop — have been born. Those include:

I invited some of those who were involved in the SPCK/SSG crisis from the very beginning to offer us some reflections on where we are now: Melanie Carroll, former manager of SPCK Lincoln and spckonline.com before the Brewers destroyed them, and now owner of Unicorn Tree Books — also recently described by Eddie Olliffe as “one of the most original and inspirational trade bloggers” — and Valiant for Truth, a frequent commenter on the SPCK/SSG Blog who has been keeping a particularly close eye on the still ongoing situation at Durham Cathedral, have both kindly accepted that invitation.

To read their observations, head on over to SPCK/SSG: News, Notes & Info

Over on the SPCK/SSG News Blog we have issued a call for creditors to speak out about the monies owed to them by Messrs J Mark and Philip W Brewer.

Following the Interim Manager’s call for creditors to submit claims, we now have some degree of national media attention, and there may never be a better opportunity than this to speak out.

CONGRATULATIONS to Bradley Smith and to the churches and Christian community in Chichester who have joined forces to reopen the former SPCK bookshop at St Olave’s Church, North Street, Chichester.

The shop  — which will be trading under the name St Olav Christian Bookshop — is due to be formally opened at 10am on Saturday 12th December 2009 with a short service of dedication led by the Rural Dean of Chichester. Refreshments will be available throughout the day and the staff  are looking forward to welcoming whoever can get along to join them.

Late last night, Saina Veigel left the following comment on my post A Modest Proposal to Save STL. Please read it and reflect on the possibilities this model could open up for us here in the UK:

Hello fellow Christian merchants in the UK!

I am/was a Christian book merchant from Germany and I failed miserably with my online bookstore because only the big online stores find costumers AND make a profit online nowadays in Germany. The competition is VERY TOUGH – even online!

I offered secular and Christian books with a charity-scheme but still didn’t succeed. I just closed my shop down in September 2009 after 1,5 years. You have to be part of a chain or of a “book merchants buying co-operative” to survive.

But I may have some interesting information for you:

Our biggest German Christian wholesaler “Hänssler” faced severe difficulties a few years ago and they formed a co-operative – or more precisely: they started a TRUST/BENEFICENCE. In this case Christian publishing houses/media companies pitched in to save the wholesaler (I don’t know the details though).

Now – many Christian publishers stand as a team together but, everyone remains independent at the same time. Get some information and advice from Frieder Trommer in Germany, if you can. This trust helps the Christian book trade. I don’t know how it works but it seems to work REALLY WELL. The TRUST’s website is: http://www.stiftung-christliche-medien.de/

Churches and Selling Books …

I personally don’t believe that churches can function as “alternative bookshops”. They are not trained to do so. They will mess it up. Booktables in churches are successful here but the whole approach has its limits. You can only use volunteers up to a certain point. You can’t expect the church to run a business. Selling Christian books IS a business – even though it is also a ministry. Business has to remain business. If it were to be a pure ministry one would have to ask for book donations instead and then you don’t have a business anymore. It just doesn’t work.

I am half British and half German. I always felt that English Christians are better off because they have so many more Christian titles to choose from. So much variety in Christian literature!

I really hope that the British Christians will wake up to the fact that what they have is precious and rare (compared to the rest of the world).

Wish you all much wisdom, God’s grace and a wonderful miraculous “solution”.

Best wishes, Saina

By working together, I believe that we can save STL – Wesley Owen – Authentic Media. We do not need a white knight in shining armour to ride to the rescue: we need, rather, to learn to trust one another and work together.

Matt Wardman writes:

Following recent posts by Phil Groom about the crisis in the STL Distribution company on the SPCK News Site and here at the Christian Bookshops Blog, I thought I’d run a few reflections up the flagpole.

I have no involvement in bookselling, apart from loving and buying books, but, like the Mouse, I have tried to listen throughout the last 2 years of supporting the campaign to scrutinise the rundown of the former-SPCK bookshop chain.

Where are we?
Some parts of Christian Bookselling is now in chaos – obviously. SPCK will not be back as a bookshop chain, and that has taken away a good deal of infrastructure and resources (did I really write that 2 years ago? – it’s the original Radio 4 interview) upon which many other activities and smaller projects used to rely.

Now, events at STL are putting a question mark over the future, or at least the nature, of the trade’s distribution backbone as well. I won’t say more about STL because I’m not in the loop and I’ll get it wrong.

Further, I remember Phil’s comments on the Christian Booksellers’ Convention at this time last year:

Perhaps I am unduly pessimistic in regarding Bible Society’s acquisition of CBC, the Christian Booksellers Convention, as an effective obituary notice for CBC. Perhaps merging CBC with CRE, the Christian Resources Exhibition, is not so much the end of an era as the beginning of a new one. …

This, quite simply, makes it a non-starter for a retailer focused trade event. We are already faced with online competition from our suppliers: are we also expected to smile sweetly and welcome direct, face-to-face competition as those same suppliers offer our customers deals to walk away with that we will never be able to match because those suppliers will not offer us terms that will make such deals possible?

Putting these insights together leads me to think that an important need at this time is to place the retailer back at the heart of the dialogue, and look for ways to survive in a very difficult environment.

The SPCK Experience
The “former-SPCK” position is that we have lost 25 bookshops, but with a variety of successful (or at least “working”) models emerging to fill the gaps in a surprisingly large number of places.

  1. Independent bookshop in (and supported by) a Church in Cardiff.
  2. Bookshop in a former church combined with Cafe in Norwich.
  3. Market-stalls – Birmingham and, I think, Worcester.
  4. Combined Christian/Secular bookshop in an indoor market, including a wide range of other products in Lincoln.
  5. Completely new bookshop, filling a similar space in the market, but with a local focus

And these are simply a few examples off the top of my head.

In addition, there continue to be other places where there may be an opportunity for a new project and an existing customer base / supporting community which would support such projects.

I’m saying “look how well these people are doing”; I’m saying “it can be made to work, even now, in the middle of a recession”.

What is working?
Having watched, written and campaigned about the dismantling of the SPCK network over a 2 year period, I’d note the following factors:

  1. The foundation of a loyal customer base – which can come from local churches, being a unique supplier of “product x”, engaging people via a blog, or on the ground (what about a Craft Table), or from an existing community seeking a new bookshop after the local SPCK vanished.
  2. Wider range of products. This can be Christian non-book products; but it can also be by treating Christian books as a specialist category within a non-specialist shop.
  3. Form of incorporation. As a comparison, the OXFAM Bookshop chain receives an annual subsidy of well in excess of one million pounds simply from the reduction business rates for charity properties.
  4. Online trading. Some places do this successfully, but I don’t have case studies.
  5. Certain churches have even used this as a strategy to support themselves, for example the Bradford-based Harvestime organisation.
  6. Creative cost-sharing/reduction with other organisations.
  7. Putting something “upstairs”; OXFAM tend to do it with other specialist franchises, such as secondhand wedding dresses.
  8. Collaborating with other local independent businesses in the traditional way.

I’d acknowledge that there is nothing fundamentally new here, and that many bookshops already do some or all of these.

They all have these points in common: innovation, flexibility and different tactics in each place.

Reframing the Dialogue around Retailers
These are my key suggestions as to current needs and opportunities:

  1. A lack of focus on the retailer the traditional trade events.
  2. A need for innovation.
  3. Intense economic and other pressures.
  4. Recent accounts of what others are doing successfully (or equally importantly, not successfully), how, and in what context.

I wonder whether some type of event deliberately aimed at helping retailers learn from others’ experience and to share successes and failures would be beneficial at this point.

Wrapping Up
I’ll stop there for now, and may add some more thoughts later.

What do you think?

Appendix: Some Related Discussions (added by Phil Groom; most recent first, updated 08/12/2009)

Today, July 21st, marks a significant milestone in the history of reporting on the former SPCK Bookshops: it’s exactly one year on to the day when, if J Mark Brewer had had his way, that reporting would have not only ceased but would have been wiped out completely.

Thanks to the encouragement, help and support of many friends who stood by me when Mr Brewer breathed his threats of legal action against Dave Walker, myself and others, that didn’t happen: the reporting and scrutiny not only continued, it intensified.

Interim Managers Notice - No entry to this building is permitted...

Interim Manager's Notice - "No entry to this building is permitted..."

We are now at a point where we see the tables comprehensively turned on Mr Brewer: he himself has been issued with an effective ‘Cease and Desist’ order by the Charity Commission, who have taken over the St Stephen the Great Trust and seized control of the shops, as per the notice shown here, which has been placed in former SPCK/SSG bookshop doorways up and down the country.

More info and further reflections here: Cease and Desist: One Year On

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