CLC Wholesale

CLC Wholesale

CLC WHOLESALE have now advised the way forward for their much-anticipated online trade ordering service: via PubEasy.com, bringing them into the same network as Bookpoint, HarperCollins, Marston Book Services, Norwich Books & Music and Wiley-Blackwell, to name just a few of the other trade distributors and publishers using the service.

The actual launch date has yet to be announced as the technicalities of the service are still being worked through by systems programmers, but Chris Magee, Head of CLC Wholesale, has confirmed that “the project is going ahead.”

In the meantime, however, keep an eye on the CLC Wholesale facebook page for their latest news, stock updates and other announcements.

IMPROVED TERMS: Apart from Church Packs and Gospels, where CLC Wholesale themselves receive a lower margin, all Hodder titles are now available to retailers at a 40% trade discount.

FEEDBACK WELCOME: Chris also says,

My heart is to support the trade and am open to any help and advice, even constructive criticism that will help us.

so if you have any feedback, please don’t hesitate to contact him.

Update, 3pm, 02/11/2010: Service has now been resumed (h/t Andy Rigby & John Duncan). Brief report at Publishers Weekly: Bowker Back Online After Nor’easter Causes Outage

Update, 01/11/2010: As noted in the comments by Luke Hughes-Bunger, the issue is with the PubEasy server, not the suppliers themselves. Orders placed by other channels (email, fax, telephone or suppliers’ own websites, for example) should still be processed as normal.


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PUBEASY.COM, the online trade ordering service and a vital link in the supply chain between many booksellers, publishers and distributors, has been knocked out of action by a storm in the North East USA, according to an email sent out to service users over the weekend:

To all PubEasy Retailers:

Due to storm in the Northeast U.S., the PubEasy site is currently unavailable to all users. We estimate that the system may be down for several days. We will send updates to our PubEasy user community as soon as they are available.

We apologize for the inconvenience and will send more details as they become available.

Best regards,
PubEasy Support

Christian distributors and publishers which use the PubEasy service include, amongst others, Alban Books, Lion Hudson and SPCK, via Marston Book Services; Cambridge University Press; Church House Publishing, Darton Longman & Todd and SCM-Canterbury Press along with others serviced by Norwich Books & Music; Continuum, via Orca; HarperCollins; Hodder, via Bookpoint; and John Wiley & Sons — in short, most of the major players in Christian and wider religious publishing.

My thanks to Andy Rigby of Christian Bits for forwarding this email.

From the Archives: PubEasy Reviews (most recent first)
IVP e-Bookmark May 2010

IVP e-Bookmark May 2010

IVP’s latest trade bulletin, e-Bookmark, introduces their updated trade partnership scheme, launched at the Christian Resources Together Retailers and Suppliers Retreat earlier this month, along with details of several new promotions and new/forthcoming titles.

The buzzwords for the new scheme are service, promotion and commitment, and from my perspective as a retailer I have to say that (apart from a brief hiccup back in 2007/08) there’s never been any doubt about IVP’s ability to deliver in all three areas.

Like many other publishers, IVP do run their own online shop — but unlike Kingsway, IVP don’t undermine their retail partners by selling below their own RRP, and any promotions they run online are also available to retailers, fully supported by a range of POS materials: flyers, posters and shelf-talkers, for instance.

IVP Partnership: Strengthening ministry together

IVP Partnership - download the flyer (pdf, 3.4MB)

With a growing portfolio of publishers alongside their own titles, no minimum order requirement, free carriage on all shipments and next-day delivery on orders placed before 12 noon, IVP — as I’ve said before — provide a vital link in the evangelical supply chain.

There’s definite room for improvement, however, as IVP still do not provide an online stock check and ordering service and have yet to join batch.co.uk (@batch_services) for online invoice processing and payments.

My message to IVP, then, is thank you for all that you are doing to work together with us as retailers — we really are “stronger together – weaker apart.” But please don’t stop where you are now; and please remember there’s no need to reinvent the wheel by creating your own online trade ordering and/or payment services: just join Pubeasy.com and batch.co.uk.

If you’d like to see IVP on PubEasy and batch, please let them know.

IVP’s partnership scheme is, of course, just one of several out there being offered by our many and various suppliers: Lion Hudson have their Alliance and Candle Scheme, Kingsway and Evangelical Press both run stockist schemes, and STL are currently fine-tuning their new retail partnership. If you could only sign up for one, which would it be, and why? And which, dare I ask, would you avoid — and why?

What’s the problem with Kingsway?

If you’re unfamiliar with the problems with Kingsway, see this post and its comments thread from last week: Kingsway, Cross Rhythms and the cost of Christian music: are retailers being priced out of the market?

If you think Kingsway’s practice of offering “discounts” by comparing their own prices to their own RRPs is immoral, please let them know too.

Despite the new STL UK’s best efforts to become a one stop shop for retailers, it seems that not all publishers want to play ball. The latest to jump ship is Scripture Union, who have now signed up Marston Book Services as their trade distributor. Distribution moves from STL to Marston with effect from Monday, 1st March 2010, although STL will continue to stock Scripture Union product as a wholesaler: full announcement below, courtesy of  Michael Welch.

It’s a more sensible move, it must be said, than Kingsway‘s attempt to manage their own distribution: a number of retailers have reported various problems with Kingsway, including delays, shortages and incorrect discounts. Hopefully we’ll begin to see some improvements soon now that they have James Batterbee (former branch manager at Wesley Owen, Croydon) on board as Customer Services Manager.

Kingsway say that trade orders are currently being turned around within 72 hours, carriage-free until the end of March; the aim, I believe, is 24 hour turnaround. Authentic UK product — acquired from the old STL — should be available next week. The company have also taken on UK distribution for Joseph Prince, Moody and Navpress and are reportedly planning — a little prematurely, perhaps, given the recent collapse of STL’s global ambitions? — to expand operations into the USA: UK Christian Music Giant, Kingsway, Establishes North American Presence. You can find Kingsway’s USA owners on twitter @David_C_Cook and on facebook; Kingsway appear on facebook as Mission Worship.

In the meantime, Alban Books — UK distributors (also with Marston) for a number of USA publishers including Abingdon Press, Augsburg-Fortress, Eerdmans and Westminster John Knox, to name but some — have announced that following Kate Dennis’s departure last year, they’ve decided that a full-time Sales Rep is no longer necessary and are switching to a telesales system, expected to launch mid-March this year. Any concerns or comments may be addressed to Nigel Parkinson, Sales Manager: contact details here. You can also find Alban Books on facebook.

Finally for now, Norwich Books & Music (distributors for SCM, Canterbury Press, Church House Publishing, Darton Longman & Todd and HarperCollins Religious, amongst others) have upped their game to match IVP and are now offering 24-hour delivery service as standard to the UK book trade, with same day despatch for orders placed by 12 noon and no small order surcharge. With comprehensive online search and ordering across Norwich’s entire list available via PubEasy.com, this in fact gives Norwich a distinct edge on IVP, whose trade list is only available as pdf downloads.

All we need next is for Marston, Norwich and IVP to get their invoicing systems up to speed with batch.co.uk

Related Posts (most recent first)

Editor’s note: email addresses in the following announcement have been split as a spam prevention measure.

IMPORTANT TRADE ANNOUNCEMENT FROM SCRIPTURE UNION

Scripture Union is pleased to announce the appointment of Marston Book Services as its distributor.

Distribution provision will move from STL-D to Marston Book Services as of the 1st March 2010

All orders for Scripture Union titles including dated resource should be directed to Marston from the 1st March. Orders can be placed using your existing Marston trading account.

All orders for the April-June dated quarter and/or Submerge March-April should also be placed with Marston after this date – including top-up orders. If you have a SU dated standing order with STL-D we ask that you cancel and transfer it to Marston ASAP thereafter.

All returns for credit including dated should be sent to Marston Book Services. Any other claim – for damage goods, mix see/safe order etc should be returned to STL-D.

All orders and customer enquiries should be sent to:

Marston Book Services Ltd
160 Milton Park
P O Box 269
Abingdon
Oxon OX14 4SD
Tel: 01235 465576
Fax: 01235 465555
Email Orders: trade.orders AT marston.co.uk
Enquiries: trade.enquiry AT marston.co.uk

Any queries regarding this change please contact Scripture Union’s retail support – telephone Tracy on 01908 856182
fax 01908 856030
email retailsupport AT scriptureunion.org.uk

STL-D will continue to offer our wide range of titles as a wholesaler.

CLC Wholesale

CLC Wholesale in Christian Marketplace

Great to see your full page ad in the latest issue of Christian Marketplace; and great to know you’re there.

But even better if you made your stock catalogue available online, please.

There’s no need to reinvent the wheel: we don’t need another debacle like STL’s SAP implementation.

Instead, please sign up to PubEasy: PubEasy really does make online ordering easy.

Thank you.

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