CONGRATULATIONS TO CWR on their recent appointment of Roger Compton as their UK Retail Merchandiser for dated, seasonal and core titles — and congratulations to Roger himself, too, of course!

In a Trade Announcement posted in the Christian Authors, Booksellers and Publishers facebook group last week (Wednesday 26th October), Eddie Olliffe wrote:

CWR is pleased to inform you that Roger Compton has been appointed as CWR’s UK Retail Merchandiser for dated, seasonal and core titles. As many of you will know, Roger has long-standing experience in sales to the specialist Christian retail sector, having worked for the past 12 years with STL Distribution, latterly Trust Media Distribution.

This is a fixed term appointment, designed to maximise the sales and visibility of our dated and seasonal ranges particularly in the busy autumn period and then beyond to Lent and Easter. Roger will complement the excellent work of our three existing contracted sales reps (from Joining the Dots plus Stewart Anderson) and Roger will work mainly in London, the South-east and the Midlands. I’m sure that many of you will be pleased to see Roger again on the patch!

Earlier in the month, Eddie also posted details of CWR’s growing range of ebooks, now available through Gardners to retailers offering ebook sales via their own sites or taking part in the Hive network; ISBNs added, full list including dated materials available to download:

CWR eISBNs (pdf, 49kb)

CWR eISBNs (pdf, 49kb)

CWR’s recent range of eBooks is available to trade customers via Gardners Digital Warehouse and Gardlink for Windows. There are five titles (see below) + five dated notes (including Every Day with Jesus) in both Kindle & ePub format.

  • One Step Beyond (Gram Seed, 9781853455896)
  • What to Say When People Need Help (Selwyn Hughes, 9781853456640)
  • God’s Questions (Phil Greenslade, 9781853456190)
  • Leadership (Phil Greenslade, 9781853455902)
  • Coached by Christ (Andy Peck, 9781853455919)

Ebooks Elsewhere…

CWR are not the only Christian publisher getting up to speed on the ebooks front, of course: Darton, Longman & Todd have a good selection available in Amazon Kindle and Apple iBook format; and SPCK have a growing range, conveniently showcased for the rest of us by Keith Jones, who are undoubtedly leading the way as a Christian ebook retailer, with regular updates posted via twitter:

If you’re serious about keeping up to speed with digital developments, make sure you’ve read Bendicte Page’s Bookseller report, 7/10/2011, Christian publishers turn to apps in market squeeze and

Update, 31/10/2011, 12 noon:

CLC Updates: London and Leicester

London: CLC are relocating in central London, from Holborn Viaduct to Ave Maria Lane (photos below), just a stone’s throw from St Paul’s Cathedral. The Holborn Viaduct lease still has some time to run so they are currently trading from both locations, with the Holborn store focusing on remainders and Book Aid:

CLC Bookshop
3-4 Ave Maria Lane (nr Ludgate Hill)
LONDON EC4M 7AQ
020 7248 2356
Opening times: Mon – Weds, Fri & Sat, 10.00am – 5.30pm; Thurs, 10.00am – 7.30pm

CLC Bookshop
26-30 Holborn Viaduct
LONDON EC1A 2AQ
020 7353 2677
Opening times: Mon -Fri, 10.00am – 5.00pm

Phil Burnham, CLC National Director, explains:

From the little I know about them, commercial leases are a pain to negotiate, a pain to sign off and a pain when they end. The middle bit isn’t always a smooth ride either. The economic downturn had converted the area around us into a wasteland on Holborn Viaduct, right in the City, and had accelerated the decline in our sales. Many have lost their jobs, firms have relocated or downsized and there just wasn’t the footfall past our shop that there used to be. So, what to do when our 20 year lease would expire in June 2012? After much prayer and heart-searching, the CLC Trustees had to decide: take out a new lease in the same location if we were offered it, find an alternative location in central London or move out to the suburbs…? In the end it was decided that we should do everything we could to retain our ministry in central London and secure premises now rather than wait longer and suffer the uncertainty of trying to find somewhere suitable. Yes, we are still covering costs on Holborn Viaduct, thank the Lord, but knowing there is so much potential out there and you’re not reaching it is demoralising over time. So, in faith the Trustees decided we should go for it, take the plunge and trust the Lord for sufficient sales in both locations to cover our costs.

Until such time as our lease expires or we are released from it by the landlord (please, Lord), we have two shops in central London. A sort of CLC Inverness situation where we continue with two leases (think back to March) but on a bigger scale…

After a frantic scramble, long hours by our very committed staff and volunteers and countless hitches (not all of our making) the stores opened to the public on Tuesday 9th August. Our Holborn Viaduct store was closed for just two days while the stock was moved and then displayed; from its ground floor we are now selling remainders and Book Aid materials. We were already selling Book Aid’s secondhand books on the lower-ground floor; they now have more space upstairs at ground level and in return provide someone every day to work in the shop. Existing shop staff provide the additional cover. The shop opens Monday to Friday only. Saturday long ago ceased being a busy day, which is amazing when you consider it used to be our busiest day of the week! Our valued customers, besides finding some bargains, are directed to the new location and this is less than a ten-minute walk away. Our prayer is that they will all make that journey, and use both stores!

For the third time in our history we are very near St Paul’s Cathedral. In fact, we are within 250 metres of the steps. It is already thrilling to see the difference in footfall, praise the Lord. We are just off Ludgate Hill in a short street called Ave Maria Lane and which becomes Warwick Lane (just next to Paternoster Square and Amen Corner!!!).

At the time of writing there are still some jobs unfinished. There have been complications with phone lines, computers… you name it. And there’s no shop sign yet. Those who know the Holborn Viaduct store won’t be surprised at this; we were not allowed to have a very visible sign there at all, which didn’t help things very much. But we have already made a good many people happy (those who work nearby particularly) and we look forward to welcoming customers old and new into our much smaller (but no less expensive) bookshop and providing them with the items they need. Likewise we hope to meet the spiritual needs of the tourists who abound in the area, both through sales and engaging with them in conversation as and when possible.

Manager Petra Nemansky says,

It is really great to see customers finding us already in the first few days, both “old” ones and also some new ones who are absolutely delighted that we are there for them. There is a huge amount of work ahead of us still but a very BIG thanks is due to all who have worked to make it possible thus far! That includes those behind the scenes in prayer – we really appreciate it!

CLC London: New premises at Ave Maria Lane (outside)

CLC London: New premises at Ave Maria Lane (outside)

CLC London: New premises at Ave Maria Lane (inside)

CLC London: New premises at Ave Maria Lane (inside)

Leicester: CLC Leicester is preparing to relocate from Belvoir Street to the former SPCK premises on Bishop Street, vacated earlier this year when Christian Resources Leicester moved to St Martin’s House in the Cathedral Square. More details to follow…


Farewell to Fools

Saddened to report another Christian bookshop closure: Fools, Upminster, has ceased trading:

Fools has now ceased trading...

Fools has now ceased trading...


BRF Job Vacancy: Guidelines Commissioning Editor

BRF Job Vacancy: Guidelines Commissioning Editor

Jobs at BRF and Eden

BRF are looking for a new commissioning editor for Guidelines, one of their range of daily devotionals. Could it be you? Closing date for applications, August 26th: full details.

Eden have a range of vacancies available, from Development Managers for specific departments (Children’s, Music & DVD, Bible & Bible Study and Christian Life) through Online Copywriters to Web Designers, with more opportunities coming up over the next year or so.

“Timing,” explains Gareth Mulholland, Eden’s founder and MD, “is not set in stone as we’d rather have the right person onboard” — but if you think your face might fit, the sooner you contact him, the better:  full details.


Roger Compton leaves TMD

Regular readers will have noted Andrew Jenkins’ indignant comments (Feedback, August 4, 2011) about Roger Compton’s recent departure from TMD in the latest round of redundancies. I invited TMD to clarify the situation. Pete Barnsley, TMD’s Marketing Director, explains:

Roger is a great guy and has worked for the organization for 12 years, initially working in Wesley Owen Wigmore Street before joining the sales team when an opportunity arose. He is well respected and liked both within the Company and amongst customers.

However the economic realities we are facing are impacting TM Distribution in much the same way as many others in our trade and we have had to make painful decision to secure the future of the organization. Job losses far from being a knee jerk reaction are only contemplated once other options have been tried (for example, attempts to increase sales through promotions and looking at other forms of cost saving).

The personal cost to the individual is not taken lightly. We have lost a number of posts across the company from folk working in the warehouse to senior managers, all areas have been affected.

We understand that Roger’s role is high profile in the trade and attracts a lot of attention, but in terms of why Roger; it is more to do with the location of the individuals within the sales team. If we have to cutback, and lose someone from the sales team then the territory where we could make adjustments and protect the service level to customer was Roger’s current territory. It is anticipated that tele-sales initiatives will be launched to complement visits from the Trust Media Sales Team on a less frequent basis within this territory. It is our intention to improve the frequency of contact and level of service to accounts as a consequence.

Roger has acted with understanding and dignity, as you would expect in the entire process and I really want to reiterate as we have been at pains to point out to all individuals affected, that these actions have been taken to secure the long term financial viability of the Company and should not be construed as a reflection on the contributions of any of those affected. We will miss Roger.

Roger Compton, you’re a rock: I salute you and take this opportunity to thank you for all your encouragement and support during my tenure as LST’s Bookshop Manager. May the Lord bless you, strengthen you, and make his way for you clear during these difficult times.


Social Media Update

Social media: it’s about much more than inciting teenagers to riot, and a few new kids have joined us on the block over the last month or so. Catch up with them here:

FM Bookshop in Edinburgh need some facebook love at facebook.com/pages/FM-Bookshop-Edinburgh/255825277767201 and are twittering @fmedinburgh.

The Mustard Seed, Kirkwall, celebrated their 14th anniversary on Monday August 8th: celebrate with them by hitting that ‘Like’ button at facebook.com/pages/The-Mustard-Seed-Bookshop/211128988910479.

Shepherds Bookshop in Newport, South Wales, are on facebook at facebook.com/ShepherdsChristianBookshop and twittering @ShepherdsNwpt.

SPCK are twittering @SPCKPublishing: tweets by their new Publicist, Holly Thompson, who I’m reliably informed is on standby to welcome us, answer queries and direct us to reviews, articles and author media, as well as entertain us with “her appalling Friday jokes(!)” — follow at your own risk!

Shout out in the comments if you’re twitbooking and haven’t received a mention…


Special Offers around the Shops

And finally, to whet the appetites of any readers who haven’t visited their local Christian bookshop recently, a couple of special offers…

Quench are offering £1 off every Hillsong CD plus a free CD with every Hillsong purchase. The freebie is a an eight-track compilation album from all the Hillsong groups including Chapel, Kids, Live and United: pop along to your nearest Quench shop and grab one while you can!

Wesley Owen are offering a 25% discount to IDEA Readers: download the July/August 2011 issue here and head for p.13 to get your discount voucher/code: valid in-store or online, expires August 31st.

Use them or lose them: being part of a chain is no guarantee of security for any shop in today’s economic climate; and if you, gentle reader, represent any other Christian bookshop, please feel free to post details of your latest deals in the comments here…

ChristianResourcesTogether

ChristianResourcesTogether

Steve Briars of Christian Resources Together has issued a call for nominations for this year’s awards, which must be received by him — preferably by email to steve AT creonline.co.uk — no later than this Friday, 12th March 2010.

The awards, for Publisher of the Year, Card & Gift Supplier of the Year and Sales Representative of the Year, will be presented on Tuesday 4th May at the Stronger Together – Weaker Apart Retailers & Suppliers Retreat being held at the High Leigh Conference Centre.

Regrettably I can’t be there myself (midweek during LST term time is always difficult) but for those who do plan to attend, there’s still time to take advantage of the ‘early bird’ offer for Booksellers Association / Christian Suppliers Group members at £94 + VAT = £110.45 per person. The ‘early bird’ offer ends 19th March, after which everyone, BA/CSG member or otherwise, pays £104 + VAT = £122.20. Books may be exempt from VAT but, alas, we as booksellers are not: thank you, Gordon (and an aside for the organisers: I personally would always prefer to be quoted VAT-inclusive prices, please; much as it’s interesting to know how big a slice of the cake HMG are taking, what my budget has to account for is the price I must pay at the till).

Points to consider when making your awards nominations are:

Publisher / Card & Gift Supplier of the Year

  • Support to the retailer
  • Speed and efficiency of delivery
  • Quality of information
  • Marketing support
  • Customer relationship

Representative of the Year

  • Regularity of visits
  • General timekeeping
  • Product knowledge
  • Commitment to retail
  • Customer relationship

Winners will be selected on the basis of the number of votes cast, with adjudication by members of the Christian Resources Together Partnership (CRE, BACBG, CSG and Christian Marketplace)

Feel free to leave honorary nominations in the comments here, but please remember that for your nominations to count towards the CRT Awards, they must be emailed to steve AT creonline.co.uk by Friday of this week.

Speaking with my LST Bookshop Manager’s hat on (yes, the hat in my twitter profile pic), for Publisher of the Year I’m torn between IVP and Norwich Books & Music. I think on balance Norwich win as they not only provide trade ordering and stock availability information across their entire list via pubeasy.com but have upped their game considerably during the last few months, with 24 hour despatch now standard for trade orders placed before 12 noon. IVP, on the other hand, whilst continuing to provide a 24 hour despatch service, have remained static, let the side down with Adrian Warnock’s Raised With Christ, and still do not provide online stock availability or trade ordering. Sadly, neither organisation offers online invoice payments via batch.co.uk.

For Rep of the Year, I’m equally torn between CPR’s Raymond Witty and STL’s Roger Compton: both are worth more than their weight in gold and have been very helpful and supportive over the last year. Gentlemen, I thank you and take my hat off to you: you both deserve to win.

For Card & Gift Supplier, alas, I don’t do consistent enough trade with anyone to be able to give a fair assessment.

Who gets your votes, and why?

Marston Logo

Marston Book Services

Andrew Lacey from GLO has left a glowing (you may groan) report about Marston Christian Books on the Feedback page, and I find myself agreeing: prompt replies to queries, prompt order processing and despatch, efficient returns processing. Congratulations to all concerned.

One ongoing frustration from my point of view, however: Marston are still not using batch.co.uk for their invoicing. But that’s not down to the customer service folks: that’s down to the accounting division. Come on, people: enough with the lame excuses — having to raise a cheque every month is so last-century.

Moan over! Here’s Andrew’s feedback:

Phil, what about creating a string for ‘Thanks for GOOD service! or suchlike! It might encourage a few of us moaners to use the Blog to pass on some thanks for excellent service.

My first nomination would be Marston Christian Books division, who have processed & creditted our Christmas returns very quickly. The credit notes appeared on the January statement. This is excellent going, and is real ‘Sale or Return’- instead of waiting months to get the credit back.

Marston – much appreciated! Thank you.

Roger Compton

Roger Compton

As well as suppliers there are the suppliers’ reps: joint top on my list come Roger Compton from STL and Howard Corn from SPCK: both always cheerful, friendly and helpful, always willing to go the extra mile in pursuing awkward or slightly off-beat enquiries — in my case, frequently at short notice!

Gentlemen, I take my hat off to each of you: thank you.

Which suppliers and reps get your vote?

OK, I admit it: I’m confused. Completely baffled, in fact. By Scripture Union’s “New Sales Plan”, which does away with their trade representation via STL and gives us in its place a multi-layered and convoluted system administered directly by Scripture Union themselves.

I have the plan before me as I type and I appreciate its entirely laudable aims to enable us “work collaboratively to maximise ministry and sales”, to “work creatively, strategically and collaboratively” to reach our customers (that’s customers, please note, not consumers: we do get consumers buying up the chocolate, but our book buyers are customers). But does it really take a seven point plan made up of twenty-nine bulleted sub-points in three sub-sections followed by another three sub-sections, with the whole thing spread over two sides of A4, to present a “Supply Proposal”?? What was wrong with having new titles presented to us by STL’s sales reps? They were — or at least Roger Compton (hello again, Roger: I did say it’s blog or be blogged, remember?), our rep, was — doing a great job for you.

Sorry, guys, but for us at LST the new scheme simply doesn’t add up: the idea of having new titles scaled out automatically is a definite non-starter. We don’t have the space and we don’t have the time to then go through them culling and returning everything that doesn’t sell. I know my customers, I know what’s likely to sell and I will select and order my stock accordingly.

I find myself wondering how things would look if each and every publisher decided to adopt a similar new title scale-out policy? Booksellers buried alive under mountains of books they didn’t order and don’t want…

No: the way I see it, it’s up to each of us to manage our stock to meet the needs and requirements of our customers. Yes, I acknowledge that that can be something a challenge, especially for newcomers to the trade, and I acknowledge that it can be frustrating for publishers who think that every book they release is destined to be the next big thing. Such, however, is life in the real world.

How do you see it?

The other day I was wandering along the Thames Path with a friend — who happens to work with Wycliffe Bible Translators — and we came across a sign I couldn’t read. “It’s ‘No Fishing’ in Polish,” my friend explained, “We have a fair-sized immigrant community around here.”

How ironic, I thought, that the fishing Poles can’t read our regular ‘No Fishing’ notices: they need their own. It made me think of  those photographs I’m sure we’ve all seen of kingfishers perched on those same notices. It also set me thinking about the number of Poles (or should I be saying Polish people? No doubt someone will set me right) and other immigrants who would be completely lost if they visited most UK Christian bookshops, my own included, with the vast majority of our stock in English.

Polish New TestamentThere’s good news for the Poles, however, and good news for us as booksellers: one positive spin-off from STL’s recent merger with IBS (International Bible Society) to form IBS-STL is an increase in their stock range to include other language Bibles — Polish as well as Arabic, Chinese, French, Kurdish, Spanish and Urdu. That’s a Polish New Testament shown on the left.

Roger the RepHonourable mention must go to my good friend Roger Compton, a member of STL’s sales team, official STL mugshot on the right, for showing me these when he called in at LST last week. I invited Roger to contribute a guest blog introducing himself but he told me he’s a “grumpy old man” (his words!) who doesn’t do blogs! Sorry, Roger: there’s no escape — it’s blog or be blogged in today’s world.

STL are not the only UK source of foreign language Bibles, of course: No Frontiers (a division of Kingsway) offer an impressive range of books and Bibles in an equally impressive range of more than 200 languages, from Albanian to Zulu. Red Moon RisingTheir most recent project is a Macedonian edition of Red Moon Rising, the story of 24/7 prayer as told by Pete Greig and Dave Roberts of Soul Survivor — the 24/7 movement has created something of a buzz amongst the students at LST, but not many sales of the book (a good sign, I guess, if it means they’re too busy praying to read about praying!).

Other sources are Chapter Two Bible Distributors and the Bible Society UK (not to be confused with IBS, please note: they are separate organisations), distributed by IVP. IVP’s distribution department has gone downhill over the last year or so, unfortunately, with a tendency to run out of stock, send out the wrong products or invoice for products they haven’t sent: buyer beware — if you can source your stock elsewhere you may save yourself a lot of admin hassle.

Finally, all of this brings me back to my earlier post about Bibles and Bookmarks: the one thing we absolutely do not need, in my opinion, is more English language versions or editions of the Bible; what we do need is more Bibles in other languages, especially in those languages that don’t have them yet. If you’re looking for a career change and have an aptitude for languages, do get in touch with the folks at Wycliffe: the more people we have working on this, the sooner the job gets done!

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