5 Quid for Life: A Mental Health Safety Net

5 Quid for Life

HAVING BEEN RATHER BUSY with 5 Quid for Life last week, preparing for our inaugural meeting on Saturday 19th March, as well as updating our church website, it proved impossible to post this roundup at the end of last week, so this time around, for a change, a news roundup to start the week.

Thank you to everyone who has provided information for these updates: if you have news you’d like to see featured in the next roundup, please get in touch.


Behind the Pages with Lion Hudson

ON FRIDAY 18th MARCH Lion launched a live facebook interview with Andrea Skevington and Sophy Williams, author and illustrator respectively, to celebrate publication of The Lion Classic Bible, providing a fascinating insight into life behind the pages:

The Lion Classic Bible: A facebook interview with  Andrea Skevington and Sophy Williams

The Lion Classic Bible: a facebook interview with Andrea Skevington, author, and Sophy Williams, illustrator

Here’s an excerpt to whet your appetite:

LCB: Sophy, the stories are full of action and drama and I think the illustrations work really well with them, bringing them to life in colour. Which was your favourite illustration to work on? And Andrea, which was your favourite story to tell?

SW: Funnily enough it was the image you have used for the cover! The original design had been approved but when I started drawing it up I thought it wasn’t exciting enough. I had drawn it with Jesus in the foreground looking out towards the fishing boat but spontaneously changed the whole composition. I liked the image of the leaping fish. The animals leaving the ark was fun to do too… and I enjoyed doing David and Goliath!

AS: Hmm, favourite story… there are so many wonderful ones to tell. Perhaps the Prodigal Son was my favourite. I found it very moving to write. Each of the three characters carries such a weight of emotion. I was inspired by a wonderful dance production of the story, by Springs Dance Company. I called my version The Running Father.

LCB: Andrea, you obviously love words! Where do you get your inspiration from? Is there anything you particularly enjoy reading? And Sophy, are you inspired by any other artists or illustrators? Have you always wanted to be an illustrator?

SW: I have always loved to draw and ended up doing what I love as my job, although it took a while to realize that illustration was where I fitted best. There are so many very talented illustrators but a particular favorite is Shaun Tan with The Red Tree being one that everyone should go and find if they don’t know it.

AS: Inspiration comes from many things, like the dance that helped me look again at the Prodigal Son. Most especially, I find inspiration comes outside, and from nature. I love being in the garden, and walking through the quiet beauty of the Suffolk countryside. I love reading and writing poetry. Just last week I discovered a wonderful book of poems in the library by Kerry Hardie, and a collection of Mary Oliver is usually close to hand in the house! Both of these poets see such depth in ordinary things. It’s hard to choose among so many loved writers, but lately I’ve read Home by Marilynne Robinson, Charlotte Grey by Sebastian Faulks, and reading anything by Alexander McCall Smith is like spending time with a kind and witty friend.

On facebook you’ll need to read the interview from bottom to top to follow it in chronological order; alternatively, there’s an easier to follow version in Lion’s own news section: Interview with the author and illustrator of The Lion Classic Bible.

If your shop is on facebook, why not hit that ‘Like’ button and add The Lion Classic Bible to your favourites? Then send the link to all your facebook friends and invite them in to buy it!


Christian Marketplace “is not going away”

ENCOURAGING FEEDBACK from Clem Jackson in his latest Christian Marketplace editorial (April 2011, p.4) responding to my recent observation about the magazine going from a monthly to a bi-monthly. Clem acknowledges that the “last couple of years have been challenging” but emphasises that

Christian Marketplace is not going away and the small team involved with its production will continue to provide a service to the Christian trade. I look forward to us journeying on together.

Sentiments with which I wholeheartedly concur — keep up the good work, Clem, and thank you.


Customer Care: Wise Words from Chris Jewell

CONTINUING WITH CHRISTIAN MARKETPLACE, Chris Jewell offers some wise words on customer service in his latest column, April 2011, p.18. Emphasising that every member of staff has a part to play in delivering “great customer care”, he writes:

If you don’t do this already, get together regularly with your staff, paying no attention to ‘rank’, and begin to brainstorm ideas and suggestions about practical ways of improving your customer care. This has the added benefit of all staff knowing they are working as a team with a common goal, not always apparent in larger organisations.

The failure to do this — to treat all staff with basic dignity and respect as human beings — is undoubtedly one of the factors that led to the collapse of the former SPCK bookshops under the Brewer brothers and which is causing ongoing difficulties elsewhere in the trade…


Eddie Olliffe at Christian Resources Together

EDDIE OLLIFFE, of CWR fame, a contributor to both this site and Christian Marketplace, is one of the speakers at this year’s Christian Resources Together event at High Leigh where, amongst other things, he’ll be continuing the conversation started on his own blog, Christian Book Trade; Facing four incontrovertible facts:

Life will most certainly not return to how it was. We have to move on and change – fast.

It seems to me that there are four incontrovertible facts that we must openly recognise and begin to accept;

  1. The UK has become increasingly secularised and less open to Christian forms of spirituality
  2. Delivery methods and channels – but not content – are changing almost on a daily basis
  3. Consumers, and especially younger people, are not buying as many physical books as in the past
  4. The Christian book trade is undergoing a serious and prolonged period of retrenchment

The mission and calling of distributing the word of God in various formats continues. We urgently need to develop positive conversations to determine how best to respond. By way of encouragement, I fully recognise that there are a good number of shops around the country doing a superb job and working against the odds. May God bless each one. As I’ve written elsewhere, we must provide encouragement and help to each other and eschew condemnation and recrimination wherever possible.

One respondent, Pete Slee, came back with four points of his own which the trade needs to get to grips with, finally posing this challenging question:

… do we need to take a deep breath and ask if, in 2011, the trade really understands how to communicate Good News to the present generation?

It’s a vital question, and the future of the trade hinges upon our response — not only upon our response now and at High Leigh when Eddie reiterates the question, but also upon our ability and willingness to keep the conversation going and develop practical outcomes from it. Last year there was a song and a dance to the tune of ‘Stronger Together, Weaker Apart’ but very little appears to have been done to follow that through as most booksellers and publishers, whether independents or parts of larger conglomerates, seem to have simply pressed ahead with doing their own thing, leading almost inevitably to the shop closures and job losses we’re now seeing.

If you’re going to High Leigh this year, why not make a pledge now, before you get there, to commit yourself and your company to exploring ways of keeping the conversations going afterwards? In the meantime, of course, irrespective of whether or not you can attend, you could join the conversation with Eddie, Pete, myself and several others…


STL do Comic Relief

MORE ENCOURAGING NEWS from STL: Customer Service staff were clearly determined that the company’s current difficulties wouldn’t be allowed to undermine their sense of fun as they joined in with Comic Relief on Friday. From the STL Blog, Today is a colourful day in Customer Services:

STL do Comic Relief 2011

Red Nose Day 2011: STL do Comic Relief

There’s a lot more than fun and games going on at STL as well, of course: make sure you keep an eye on their blog to keep yourself up to speed with latest news on stock availability, new supplier agreements and much, much more…


IVP Vacancies, March 2011

IVP Vacancies, March 2011

Vacancies at IVP

AND FINALLY, for the jobseekers amongst us: IVP have some new vacancies, full details of which should be available at ivpbooks.com/vacancies from tomorrow, 22nd March 2011:

  • Commissioning Editor (Full-time or Part-time)
  • Editorial Assistant
  • IT/Web Intern (Salaried)
  • Web/Marketing Intern (Salaried)

Applications for all four posts close in May (some early, some late) so there’s plenty of time to prepare if you’re interested…


BBC News, Lancashire: Christian bookshop in Preston gets lifeline

BBC News, Lancashire: Christian bookshop in Preston gets lifeline

Covenant Books, Preston, Reopens

CONGRATULATIONS to all involved in the recent resurrection of Covenant Books, Preston!

The usual story of financial constraints ended with the shop’s closure on Christmas Eve last year, but the shop’s trustees have now agreed that the shop can reopen with volunteer help, subject to review after 6 months.

Describing the shop’s difficulties to BBC Lancashire, Annie Colbert, who founded and still runs the shop, explained the cashflow problems involved in having to stock up for Christmas as early as February but then having to pay for the stock in August, long before eventually selling the stock during the Christmas period. Suppliers, facing their own financial pressures, were largely unwilling or unable to wait until stock had sold through.


J Marr Seafoods Sponsors Jacob’s Well

Fish News: J Marr sponsors Jacob's Well

Fish News: J Marr sponsors Jacob's Well

CONGRATULATIONS to Jacob’s Well, Beverley, on receiving sponsorship from J Marr Seafoods for their next container’s shipping costs to Ghana:

J. Marr (Seafoods) has strong trading links with Africa and particularly Ghana where the Jacob’s Well Appeal is working with a Ghana-registered NGO called FREED. They have asked for help in sending medicines and equipment to the Upper North West part of the country; it is the poorest part of Ghana and subsequently sterilisers, dental equipment, anaesthetic equipment and many other useful items and medicines were sent. Books and sports equipment were also provided for local schools in the area.

Read the full story: J.Marr sponsors Jacob’s Well appeal


LivingOasis Prayerline

LivingOasis Prayerline

Living Oasis Prayer Line on facebook

LIVING OASIS have launched a new profile and page on facebook:

As I prepare this post, both are looking rather lonely with only 15 friends and 8 likes respectively, so head on over there, send your friend request and hit that like button: you know you want to!

Living Oasis prayer line

Living Oasis prayer line

Neither the profile nor the page give any indication of who in the organisation is behind them or whether these particular facebook presences are intended for mutual support within the organisation, to garner prayer support from outside or to offer prayer support for others. It may well be all three: all are certainly needed and to be warmly welcomed.

Most, possibly all, Living Oasis stores now have their own facebook pages, with Leeds and Liverpool both using the new company logo but still reporting delays to opening as their “Phase Two” development and refurbishment works continue.


Love Wins – or does it?

HELL HATH NO FURY LIKE AN EVANGELICAL SCORCHED, it seems, and John Piper, the USA’s guardian of evangelical orthodoxy, evidently felt the heat rising in his veins as he learnt about a video promoting Rob Bell’s forthcoming book from Zondervan/HarperCollins, Love Wins. Rob’s offence: to dare to suggest that God’s love might actually win out in the end, that God’s grace might reach further than Christian tradition would have us believe. Search Google for John Piper Rob Bell Love Wins and you’ll soon begin to feel the heat yourself as the message that emerges seems to be, “See how these Christians love to hate one another.”

Whether or not you believe Universalism to be a valid evangelical take on truth, the evangelical take on truth is far from universal in the Christian church. Only you, gentle bookseller, can decide whether or not to stock a book that has been so roundly condemned and yet which seems to hold out such an awesome message of hope for humanity. Personally speaking, I’d go for it and welcome the dialogue. To help you decide, however, some wise words from Krish Kandiah, a review by Greg Boyd, a suggestion for further reading, the video itself and, last but not least, full details of the book, due later this month:

Love Wins

Love Wins
Rob Bell

9780007420735
Zondervan/HarperCollins, March 2011
£14.99

Available to order from STL Distribution


Small Publishers featured in STL Trade Emails

Worth A Look: St Mark's Press

Worth A Look: St Mark's Press

AND FINALLY FOR THIS ROUNDUP, congratulations to St Mark’s Press, featured in a new section of STL’s weekly trade email, “Worth a Look!”

The section, which showcases some lesser known publishers, has been added to give retailers more information about the range of publishers STL carries. This time around the feature highlights Today’s Issues and Christian Beliefs by Simon and Christopher Danes: the original edition published by Lion sold over 100,000 copies; this new edition has been completely revised and updated to tie in with GCSE Religious Studies requirements.

Previous Reports (most recent first)

Trade Announcement from John Ritchie Ltd 08/03/2011 (pdf, 53kb)

Trade Announcement from John Ritchie Ltd 08/03/2011 (pdf, 53kb)

STL DISTRIBUTION, CARLISLE, have entered another consultation period with staff, this time in which up to 30 — just under one quarter — of the 124-strong workforce face redundancy as the company comes to terms with poorer financial results than anticipated over the last year.

All Carlisle based staff have had face to face meetings with senior management and departmental representatives are being appointed for ongoing consultations. It is hoped that a significant proportion of the reductions will be achieved through voluntary redundancy, but approximately 15% of the workforce is likely to face compulsory redundancy once the consultation period ends in April. For all concerned, however, the situation marks yet another traumatic phase in the company’s recent history.

In a trade announcement issued yesterday, CEO Ken Munro reviews some of the challenges faced by the company over the past year, noting that the trade overall is in a period of transition as it struggles with a continuing decline in high street sales combined with increased internet trading and the emergence of new technologies:

… the trade in which we operate is experiencing a period of very significant transition. A combination of a continued decline in overall High street sales, the proliferation of internet traders and the rapid evolution and implementation of new technologies have driven unprecedented change, challenges and opportunities within our sector.

In addition to the factors noted above the prevailing general economic climate combined with unusually harsh winter weather in December has exacerbated the many difficulties that the Trade was facing. STL distribution was not immune from these difficulties and as a result revenues for 2010 were less than planned. As a consequence we face important challenges as we enter the second fiscal year of ownership, challenges which will be addressed in order to secure the future success of the business.

In light of the issues outlined above we are throughout the month of March conducting a consultation with our staff to ensure that we effectively manage costs and importantly, align our business and competencies to a rapidly re-shaping industry landscape.

The company expects to emerge from the consultation in a strong enough position to rise to future opportunities with a clear focus on delivering the best possible customer service and supplier partnership.

The announcement closes with a call to prayer:

Please remember all staff within the group in your prayers as we move through this process.

  • My thanks to Pete Barnsley at STL for providing this information.
STL UK: VAT increase – January 4th 2011

STL UK: VAT increase – January 4th 2011

STL UK HAVE ANNOUNCED that following consultations with their suppliers, “in the main” they will be absorbing January’s VAT increase by adjusting ex-VAT prices to keep VAT-inclusive prices for end consumers the same. Vatable items such as CDs, for instance, currently retailing at £14.99 will continue to retail at £14.99 by means of a behind-the-scenes adjustment resetting the ex-VAT price to £12.49:

  • Current: ex-VAT price £12.76 + 17.5% VAT = £14.99
  • After 4th Jan 2011: ex-VAT price £12.49 + 20% VAT = £14.99

To make the adjustment on their own systems, STL’s computers will be temporarily taken down on New Year’s Day and customers are advised against placing online orders “from 4pm on 31st December until 9am on 3rd of January.” Any queries should be addressed to STL’s Customer Services department.

Printed books, of course, remain zero-rated for VAT. Retailers will still need to make the appropriate adjustments in their own accounting and VAT returns to HM Revenues & Customs.

CONGRATULATIONS to Letchworth Christian Bookshop on winning STL’s Golden Ticket for October. Shop staff commented,

We were just so surprised and blessed to find the golden ticket! We have so few orders over the qualifying limit that we had not expected to be in the running. Thank you STL for this encouragement at a time when we really needed it. Everyone is eager to see how we will use this grace gift to the shop.

Mike Foster, Acting Manager at Letchworth Christian Bookshop, with the Golden Ticket

Mike Foster, Acting Manager at Letchworth Christian Bookshop, with the Golden Ticket

Runners up were Green Pastures, Dereham (Silver Ticket) and Amazing Grace, Wellingborough (Bronze Ticket). Janet, from Amazing Grace, said,

This gift was such a wonderful surprise and has given us a great boost here in our small independent shop in Wellingborough.

CONGRATULATIONS to Christian Book Centre, Preston, on becoming the first winner of STL’s Golden Ticket:

 

CBC Preston win the first Golden Ticket from STL

CBC Preston win the first Golden Ticket from STL

 

Nigel from CBC Preston said:

We were overwhelmed with the generous gift that the Gold Envelope represented for us as a business, we offer our sincere thanks and appreciation to STL for this gift.

It is great that we still sell many Bibles from both our shops, so we decided to use the gift to buy in Bibles. The gift of the Gold Award has allowed us to stock up with a broader range of Bibles that can be offered to our customers.

Further congratulations to the runners up:

If you’d like your store to be in with a winning chance, simply keep those orders rolling in to STL. The rules are simple: to be in with a chance for the Golden Ticket, worth £500, place an order for £250 or more; for the Silver Ticket, worth £300, place an order for £150 or more; and for the Bronze, worth £150, place an order for at least £75, the old carriage-free minimum.

Remember, all orders remain carriage-free until further notice from STL.

STL Distribution: Golden Ticket

Have you got the Golden Ticket?

STL UK’S DECISION earlier this year to offer carriage-free delivery on all UK orders was a lifeline thrown at just the right time for us at the LST Bookshop: no more having to hold back until we reached that ever-elusive carriage-free minimum order value, we could simply process orders of any size at any time — and that’s precisely what we have been doing, much to the delight of our customers.

For STL themselves, of course, that decision has come at a price: smaller orders to process and shipping costs to absorb — yet rather than tighten things up, they’ve gone on to offer us better terms and better discounts, albeit on what seems to be an increasingly narrow range if the September/October bulletin is anything to go by.

And now, rather than revert to a carriage-free minimum, they’ve gone the extra mile with this Charlie and the Chocolate Factory inspired initiative of a Golden Ticket — two steps further, in fact, with Silver and Bronze tickets on offer as well. All we need do to qualify for entry is place bigger orders: to be in with a chance for the Golden Ticket, worth £500, place an order for £250 or more; for the Silver Ticket, worth £300, place an order for £150 or more; and for the Bronze, worth £150, place an order for at least £75, the old carriage-free minimum.

So before you press send on that small order, pause for a moment and think: what would you do with a bonus order worth up to £500? Would another couple of items take your order up to the next level? Might it be worth waiting until a little closer to the deadline in case there’s something else to add?

STL, I salute you: thank you.

THANK YOU to STL Distribution and the Quartz Partnership for the following response to this morning’s Call to Retailers for Urgent Action over STL Credits and Returns:

Returns and Credits
Following the acquisition of STL Distribution by John Ritchie, we have been working hard with both the Administrator Baker Tilly and with The Quartz Partnership who have been retained to collect payments due to IBS-STL UK in administration, to resolve a number of scenarios with respect to returns and credits. There is a level of complexity involved due to the combinations of wholesale and distribution product but the following should cover most scenarios:

Damages and Shortages
As a gesture of goodwill we have credited claims made for damages and shortages on invoices dated up to and including 18th December 2009 as per our terms and conditions (see below for the full details under claims). As we recognise there has been some disruption due to both the Christmas break and recent weather conditions, we will look favourably where possible on any delayed claims.

Promotional Recalls
Crown Christmas and Engage Oct-Dec 2009 – we are actively working with all parties to agree a way forward and hope to have a solution in place by the middle of the week. In the meantime stores have been asked to complete recall forms in the normal manner.

See-Safe Returns
There are a number of Publisher specific see-safe agreements in place and in many cases we now have confirmation to proceed. Please contact our customer services on 0800 28 27 28 for specific details.

The STL Blog Team in conjunction with Baker Tilly and the Quartz Partnership.

STLD Distribution Terms & Conditions

6. CLAIMS
Claims for any damages or shortages must be notified to the Carriers and the Consignors within three days of the receipt of Goods, with a copy sent to the Company within the same period. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date or in the case of non- delivery of invoice within 21 days of the date of the original order. On no account will claims be considered if notified outside this period. Title pages or authorised returns of stock for credit/replacement must be received back at STL within 30 days of the notice of damage or loss being given.

Updated 11/01/2010, 3.30pm: STL Distribution and the Quartz Partnership have issued the following response to this post:

Christian Booksellers and Retailers need to take urgent action over credits and returns, according to Stuart Arnold of Cardiff Christian Bookshop, if they wish to avoid losing out in the wake of IBS-STL’s collapse here in the UK.
• Read the full post

Sometimes, silence is golden. Other times, it’s terrifying: someone we love breathes their last and the silence suddenly stretches to eternity…

It feels a bit like that with STL UK. We all know that STL as we once knew it is finished. We also know that deals have been done behind closed doors: we watch and wait for a crack to appear, for a little light to shine from those doorways, for STL to live up to its name … but that was the old name, before Biblica. Strange, how these things haunt us…

We hear rumours and rumours of rumours. Buyers for Authentic, Wesley Owen, STL… or not… people get uppity: stop speculating, they say, it’s dangerous!

But the way to prevent rumours and speculation, of course, is with truth and facts, with honesty and openness. That, however, is also dangerous: it makes us vulnerable … imagine, if you can, the most powerful person in the universe … let’s say God … making himself vulnerable … daring to enter our world, to trust human beings to take care of him. No: such a thing would never work: they’d just crucify him…

No. Openness is far too dangerous. We need secrecy. We need silence.

Shush, now, baby’s sleeping…

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