So writes Ellie, who’s working in STL’s Customer Services department. Her opening sentence refers, I think, to the length of time since her last blog post; but it might just as well refer to how long it’s taking STL to get things back together since October’s IT systems upgrade debacle, or to how long it’s taking for deliveries to come through to the shops.
But listen to what Ellie says. If you’re one of the people who has vented at an STL Customer Services person, hang your head in shame… then pick up the phone, forget your pride — pride has no place in Christ’s service — and apologise. Do it now.
So it’s been a while eh?
Life has been a mixture as usual.
Work = horrible. We had a computer system changeover at the end of October and things didn’t exactly go according to plan. It’s annoying when you don’t get the things that you want, but despite the fact that Christian books are not oxygen or food or anything that could really be described as ‘essential’ the reaction of some of the customers has been… unpleasant.
It’s sad really, especially when you consider that the majority of people who I work with aren’t Christians. So now the wonderful witness that they’re experiencing is Christian after Christian shouting, swearing and generally acting like the world has come to end because their books are two days later arriving than normal. To be fair, not everyone is that bad, and some people are really nice and understanding, but sadly it’s the horrible customers who my colleagues remember.
Message for all STL customers – be nicer.
Thanks to Rob, Ellie’s father and a co-worker with Wesley Owen, for bringing this to our attention.