Andrew Lacey from GLO has left a glowing (you may groan) report about Marston Christian Books on the Feedback page, and I find myself agreeing: prompt replies to queries, prompt order processing and despatch, efficient returns processing. Congratulations to all concerned.
One ongoing frustration from my point of view, however: Marston are still not using batch.co.uk for their invoicing. But that’s not down to the customer service folks: that’s down to the accounting division. Come on, people: enough with the lame excuses — having to raise a cheque every month is so last-century.
Moan over! Here’s Andrew’s feedback:
Phil, what about creating a string for ‘Thanks for GOOD service! or suchlike! It might encourage a few of us moaners to use the Blog to pass on some thanks for excellent service.
My first nomination would be Marston Christian Books division, who have processed & creditted our Christmas returns very quickly. The credit notes appeared on the January statement. This is excellent going, and is real ‘Sale or Return’- instead of waiting months to get the credit back.
Marston – much appreciated! Thank you.
As well as suppliers there are the suppliers’ reps: joint top on my list come Roger Compton from STL and Howard Corn from SPCK: both always cheerful, friendly and helpful, always willing to go the extra mile in pursuing awkward or slightly off-beat enquiries — in my case, frequently at short notice!
Gentlemen, I take my hat off to each of you: thank you.
Which suppliers and reps get your vote?