During what should have been their busiest time of year, the run up to Christmas, UCB have suspended their online/mail order service, UCB2GO, due to concerns over STL’s ability to supply. The suspension came into effect on November 23rd and is expected to remain in place for a period of three months:
UCB2GO has recently been closely monitoring the activity of its main supplier ‘STL’, which has made several trade announcements over the last two months and which last week put itself up for sale due to trading difficulties.
So that we can ensure that no UCB2GO customer is disappointed with unfulfilled Christmas & New Year orders we have taken the decision to suspend operations at UCB2GO for a period of three months as from the 23rd November 2009. However we are confident that our supplier will ultimately find a way forward and we continue to pray for the staff and management of STL during this difficult time.
The statement goes on to reassure customers that if recently ordered items were in stock then they can still expect to receive them; payments for orders for items that were out of stock are being refunded (cheque) or not processed (credit/debit card).
- Thank you to Andrew Lacey, who commented on this yesterday.