THANK YOU to STL Distribution and the Quartz Partnership for the following response to this morning’s Call to Retailers for Urgent Action over STL Credits and Returns:
Returns and Credits
Following the acquisition of STL Distribution by John Ritchie, we have been working hard with both the Administrator Baker Tilly and with The Quartz Partnership who have been retained to collect payments due to IBS-STL UK in administration, to resolve a number of scenarios with respect to returns and credits. There is a level of complexity involved due to the combinations of wholesale and distribution product but the following should cover most scenarios:
Damages and Shortages
As a gesture of goodwill we have credited claims made for damages and shortages on invoices dated up to and including 18th December 2009 as per our terms and conditions (see below for the full details under claims). As we recognise there has been some disruption due to both the Christmas break and recent weather conditions, we will look favourably where possible on any delayed claims.
Crown Christmas and Engage Oct-Dec 2009 – we are actively working with all parties to agree a way forward and hope to have a solution in place by the middle of the week. In the meantime stores have been asked to complete recall forms in the normal manner.
There are a number of Publisher specific see-safe agreements in place and in many cases we now have confirmation to proceed. Please contact our customer services on 0800 28 27 28 for specific details.
The STL Blog Team in conjunction with Baker Tilly and the Quartz Partnership.
STLD Distribution Terms & Conditions6. CLAIMS
Claims for any damages or shortages must be notified to the Carriers and the Consignors within three days of the receipt of Goods, with a copy sent to the Company within the same period. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date or in the case of non- delivery of invoice within 21 days of the date of the original order. On no account will claims be considered if notified outside this period. Title pages or authorised returns of stock for credit/replacement must be received back at STL within 30 days of the notice of damage or loss being given.